Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katarina Smith

New Castle,DE

Summary

I am a certified phlebotomist with a dependable work ethic. I am always open to new learning opportunities and further enhancing my knowledge and understanding of a field I love. My growth from line staff to supervisor is a testament to how hard working I am for the benefit of my coworkers as well as the company.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor of Training

Immunotek Bio Centers
05.2024 - Current
  • Monitored and evaluated training performance to determine quality and cohesiveness to confirm compliance.
  • Expert understanding of company SOP's.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Trained/certified in phlebotomy, and cross trained in processing lab, donor registration, donor suitability screening.
  • Staying calm and giving proper treatment to donors during reactions.

Receptionist /Dispatcher

Joseph Frederick and Sons
01.2023 - 03.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Coordinated techs locations to customers to maintain schedule and flow
  • Responsible for calculating weekly labor dollars

Car Rental Agent

Porter Nissan
09.2021 - 12.2022
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Enhanced company revenue by upselling additional services and insurance packages to clients.
  • Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
  • Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
  • Streamlined the rental process with efficient use of car rental software programs and tools.
  • Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.

Education

Cab Calloway School of The Arts
Wilmington, DE

Skills

  • Exceptional communicator
  • Adaptive learner
  • Certified phlebotomist
  • Proficient in computer programs and software
  • Excellent in customer care
  • Experienced with medical equipment/terminology
  • Proficient with venipuncture, blood and sample collection, and processing lab collection/sample transportation

Certification

  • Phlebotomy Certification - April 2024
  • Product Specialist, Immunotek Biocenters
  • Screening and Registration Tech, Immunotek Biocenters
  • Designated Trainer, Immunotek Biocenters

Timeline

Supervisor of Training

Immunotek Bio Centers
05.2024 - Current

Receptionist /Dispatcher

Joseph Frederick and Sons
01.2023 - 03.2024

Car Rental Agent

Porter Nissan
09.2021 - 12.2022

Cab Calloway School of The Arts

Similar Profiles

CREATE PROFILE