Chrismelly Quintanilla
Edinburg,TX
Summary
Proven leader at Tropical Smoothie Cafe, adept in POS system operation and team leadership, significantly enhancing customer satisfaction. Expert in conflict resolution and cash handling, consistently promoting a positive workplace culture and minimizing discrepancies. Skilled in driving sales through effective upselling, showcasing a results-driven approach with a focus on achievements. I have inspired others with my management skills.
Overview
2
2
years of professional experience
Work History
Shift Leader
Tropical Smoothie Cafe
Edinburg, TX
04.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
Crew Member
Tropical Smoothie Cafe
Sharyland, Tx
09.2022 - 03.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Integrated Health Science - Nursing
University of Texas Rio Grande Valley
Edinburg, TXHigh School Diploma -
Mission High School
Mission, TX05.2023
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Tropical Smoothie Cafe
04.2024 - Current
Crew Member
Tropical Smoothie Cafe
09.2022 - 03.2024
Integrated Health Science - Nursing
University of Texas Rio Grande Valley
High School Diploma -
Mission High School