Chrisola Moss
East Alabama Health
Dadeville,AL
1
Certification
6
years of professional experience
Experienced Certified Clinical Medical Assistant with strong skills in patient education, clinical documentation, EMR/EHR, HIPAA compliance, and specimen collection. Known for supporting smooth patient flow and compassionate care.
Detail-oriented medical assistant with 4+ years of experience in patient intake, rooming, vital signs, EHR documentation, and follow-up coordination. Skilled in specimen processing, discharge instructions, and front office support. Dedicated to efficient workflow, patient comfort, and accurate recordkeeping.
Experienced with patient care and clinical procedures, delivering essential support in medical settings. Utilizes phlebotomy and EKG skills to enhance patient experience and efficiency. Strong understanding of medical terminology and healthcare protocols, ensuring high standards of care and compliance.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Work History
Certified Clinical Medical Assistant
3 Months- Assisted providers with in-office procedures, injections, and specimen collection.
- Collected patient vital signs, medical histories, and chief complaints for provider review.
- Documented encounters in electronic health records with accuracy and attention to detail.
- Prepared exam rooms, sterilized instruments, and restocked clinical supplies between visits.
- Coordinated patient flow by rooming patients and supporting timely visit preparation.
- Reinforced discharge instructions and medication guidance using clear, compassionate communication.
- Scheduled appointments and managed follow-up tasks for continuity of care.
- Adapted quickly to clinic routines while maintaining confidentiality and infection-control standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Taught patients about medications, procedures, and care plan instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Prepared and administered medications to alleviate patient symptoms.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
- Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Facilitated effective communication between patients and healthcare providers with clear explanations of medical procedures and treatment plans.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
- Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before they were depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Followed appropriate procedures to minimize patients' exposure to radiation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed EKGs and other tests based on patient presentation in office.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Medical Assistant
2 Years 8 Months- Administered injections and performed point-of-care testing following clinical protocols
- Assisted providers with rooming, procedures, and clinical documentation
- Prepared patients for exams by recording vital signs, histories, and visit information
- Updated electronic health records with accurate patient data and treatment notes
- Coordinated appointment scheduling, referrals, and follow-up communications
- Maintained exam rooms, supplies, and equipment to support smooth patient flow
- Educated patients on care instructions, medications, and next-step follow-up
- Collaborated with front office and clinical teams to improve daily workflow
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before they were depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within the the clinic.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Contributed to a clean and safe a clean and safe clinic environment by adhering to sanitation protocols.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Increased efficiency in office by implementing digital filing system for patient records.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Improved clinical workflow with the introduction of electronic health records system.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and a compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
AEP Online Medicare Operator
4 Months- Managed inbound and outbound calls, routing customers to appropriate insurance specialists.
- Verified customer information and updated records for accurate account documentation.
- Followed call scripts and quality standards while delivering consistent customer support.
- Coordinated appointment scheduling to support sales workflow and customer follow-up.
- Handled multi-line phone systems to maintain efficient call flow and reduce wait times.
- Resolved routine customer inquiries by providing clear policy and service information.
- Tracked call details and service notes to support accurate team communication.
- Improved daily workflow by prioritizing calls and maintaining organized service records.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Conducted preventative maintenance on equipment to reduce repair costs.
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
- Conducted routine maintenance checks to prevent unexpected machinery downtime, ensuring continuous production flow.
- Optimized machine settings to achieve superior product output, meeting and exceeding production targets.
- Contributed to energy conservation efforts by optimizing machine operation schedules.
- Enhanced operational efficiency by monitoring and adjusting production equipment for optimal performance.
- Implemented new safety protocols, significantly reducing workplace accidents and promoting a safer working environment.
- Collaborated with team members to troubleshoot and resolve machinery issues quickly, minimizing production delays.
- Reduced waste and increased recycling, contributing to more sustainable production practices.
- Improved product quality with meticulous attention to detail during inspection and sorting processes.
- Led cross-functional a cross-functional team project that improved communication between departments, enhancing overall operational efficiency..
- Assisted in the development of a predictive maintenance schedule, reducing unexpected machinery failures.
- Enhanced team morale and productivity by organizing regular team-building activities.
- Participated in quality assurance meetings, offering insights that led to improvements in product consistency.
- Conducted comprehensive training for new operators, enhancing team skills and performance.
- Contributed to product innovation by providing feedback on machine capabilities and limitations during design phase.
- Coordinated with supply chain partners to ensure timely delivery of raw materials, preventing production stoppages.
- Streamlined the setup process for new production lines, accelerating the transition between product batches.
- Played key role in process optimization project, resulting in a more efficient production line layout line layout.
- Facilitated smoother onboarding process for new machinery through the creation of detailed operating manuals.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Streamlined data entry for production metrics, improving accuracy and accessibility of operational reports.
- Maintained an organized work area by cleaning and removing hazards.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Made sure that products were produced on time and were of good quality.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected products and machines to maintain quality and efficiency.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Collaborated with other departments to optimize production workflows.
- Performed general equipment maintenance and repair to minimize downtime.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Prepared reports and technical documentation of day-to-day production processes.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Assembled products according to changing daily work orders and specific customer needs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Reviewed production schedules and streamlined processes.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Patient Registration Clerk
11 Months- Coordinated patient check-in and updated electronic records for accurate workflow
- Verified patient demographics, insurance details, and eligibility during registration
- Resolved registration discrepancies by reviewing missing information and supporting documents
- Collected required consent forms and maintained complete intake documentation
- Processed referrals, authorizations, and scheduling updates with consistent accuracy
- Assisted patients with forms, directions, and front desk questions in a a a timely manner
- Trained new staff on registration procedures, records handling, and customer service standards
- Monitored intake queues and prioritized registration tasks to support patient flow
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
- Assisted with scheduling appointments, leading to improved clinic flow and reduced wait times for patients.
- Streamlined documentation procedures, resulting in increased accuracy and efficiency within the department.
- Conducted regular audits of patient records to identify inconsistencies or errors, taking corrective action when necessary to maintain data integrity.
- Improved patient registration process by streamlining data entry and reducing wait times.
- Supported administrative tasks such as filing paperwork, answering phones, and maintaining office supplies inventory for smooth department operations.
- Coordinated with various departments to facilitate seamless transfer of patients between units or clinics as needed.
- Reduced errors in insurance billing by carefully verifying insurance details during patient registration.
- Contributed to overall hospital performance by consistently meeting or exceeding registration quotas each month.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient information during the registration process.
- Provided exceptional customer service while addressing patient concerns or inquiries throughout the registration process.
- Organized daily work assignments for team members to maximize productivity and maintain high levels of customer satisfaction within the department.
- Expedited emergency room admissions through rapid processing of critical patient information upon arrival.
- Maintained accurate patient records by diligently updating information in the hospital database system.
- Actively participated in continuing education opportunities to remain current on industry trends and best practices for patient registration processes.
- Trained new Patient Registration Clerks, resulting in a more knowledgeable and efficient team.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Collected payments and co-pays from customers using a large variety of insurance programs, adjusting amounts based on specific plan directives.s.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured patient privacy by learning and following HIPAA regulations to keep the organization compliant with relevant laws.
- Scheduled [Number]+ daily appointments using computerized calendars.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Secured confidential patient information from unauthorized access.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Performed software updates, upgrades and data backups.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Studied and researched various medical terms as well as software and coding systems.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Education
High School Diploma
CCMA - Medical
Skills
Vital signs monitoring
Patient education
Phlebotomy techniques
Medical history recording
Patient intake process
Medical office procedures
HIPAA compliance
Patient education
Immunization administration
Venipuncture expertise
Pre- Authorizations and Pre Certifications
Clinical documentation
Specimen collection and processing
Examination preparation
Professionalism and ethics
Medical terminology
CPR
EMR / EHR
Referrals
Patient care coordination
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Certified Clinical Medical Assistant
East Alabama Health
07.2026 - CurrentRead More
Medical Assistant
Ivy Creek Health
12.2023 - 08.2026Read More
AEP Online Medicare Operator
SelectQuote
10.2021 - 02.2022Read More
Patient Registration Clerk
Russell Medical Center
10.2020 - 09.2021Read More
Dadeville High School
High School Diploma
Read More
Tiger Trax Medical Solutions
CCMA from Medical
Read More