Quatisha Porter
Quest Diagnostics
Fort Valley,GA
21
years of professional experience
Dynamic Certified Clinical Medical Assistant with extensive experience at QuadMed, excelling in patient care coordination and clinical documentation. Proficient in HIPAA compliance and venipuncture, I enhance patient outcomes through compassionate communication and efficient appointment management, ensuring seamless operations and high patient satisfaction.
Work History
Certified Clinical Medical Assistant
2 Years 6 Months- Collected vital signs and updated patient histories accurately in electronic health records.
- Prepared exam rooms and sterilized medical instruments to support efficient patient flow.
- Assisted providers with routine procedures, medication administration, and patient education.
- Obtained specimens and completed point-of-care testing following clinical protocols.
- Scheduled appointments, confirmed visits, and coordinated follow-up care with patients.
- Documented clinical encounters clearly to support accurate charting and continuity of care.
- Delivered compassionate front- and back-office support while maintaining patient confidentiality.
- Monitored supply levels and restocked clinical areas to keep rooms ready for daily operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Taught patients about medications, procedures, and care plan instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Prepared and administered medications to alleviate patient symptoms.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
- Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
- Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
- Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient spirometry.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Certified Medical Assistant
14 Years 7 Months- Collected vital signs and updated patient histories accurately in electronic health records.
- Prepared exam rooms and sterilized medical instruments to support efficient patient flow.
- Assisted providers with routine procedures, medication administration, and patient education.
- Obtained specimens and completed point-of-care testing following clinical protocols.
- Scheduled appointments, confirmed visits, and coordinated follow-up care with patients.
- Documented clinical encounters clearly to support accurate charting and continuity of care.
- Delivered compassionate front- and back-office support while maintaining patient confidentiality.
- Monitored supply levels and restocked clinical areas to keep rooms ready for daily operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Taught patients about medications, procedures, and care plan instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Prepared and administered medications to alleviate patient symptoms.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
- Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
- Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
- Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient spirometry.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Paramedical Examiner
6 Years 9 Months- Conducted paramedical examinations, collecting medical histories, vital signs, and specimen samples for insurance assessments.
- Verified client identity and documentation, ensuring accurate intake and compliant exam processing.
- Performed venipuncture, urine collection, and routine screening tests using established clinical protocols.
- Documented examination findings clearly in electronic systems for timely review and processing.
- Maintained specimen integrity through proper labeling, packaging, and chain-of-custody procedures.
- Educated applicants on exam steps, reducing delays and supporting efficient appointment flow.
- Coordinated with scheduling and support teams to resolve missing information and appointment issues.
- Followed safety, infection-control, and privacy standards during field-based medical examinations.
- Adhered to strict privacy guidelines to protect sensitive patient information during the examination process.
- Maintained professionalism when communicating with client and answering questions.
- Collected cholesterol and glucose results by performing client finger sticks and tests.
- Demonstrated exceptional attention to detail while conducting various laboratory tests for accurate results.
- Conducted comprehensive medical histories, vital sign measurements, and specimen collections for accurate insurance assessments.
- Assisted in training new examiners, sharing best practices for successful paramedical examinations.
- Reduced errors in documentation by maintaining meticulous records of patient information and examination results.
- Efficiently scheduled appointments, optimizing examiner availability and minimizing travel time between locations.
- Streamlined the examination process for increased efficiency and timely results.
- Ensured patient comfort throughout the entire examination process, addressing any concerns or questions with patience and professionalism.
Education
Associate of Science - Medical Assistant
Skills
HIPAA compliance
Immunization administration
Venipuncture expertise
Vital sign monitoring
Vital signs monitoring
Medical history recording
Medical office procedures
Patient intake process
Clinical documentation
Phlebotomy techniques
Examination preparation
Specimens collection and processing
Professionalism and ethics
Specimen collection
Physician support
Patient scheduling
Appointment setting
Inventory management
Healthcare software usage
Medical terminology
Laboratory procedures
Adaptable and flexible
Medical supply inventory
Direct care
EKG monitoring
Diagnostic testing assistance
Patient care coordination
Patient assessment
Insurance verification
Medical equipment operation
Office equipment maintenance
Medical transcription
Medical law knowledge
Needs assessments
Needs assessment
Medical billing and coding
Medical billing
Medical procedure assistance
Vital signs measurement
Clinical applications
Medical terminology proficiency
Infection control procedures
Electronic health records management
Anatomy and physiology
Medical history intake
Data entry
Medical office administration
Medical records management
Maintaining confidentiality
Direct patient care
CPR
Medical terminology knowledge
EMR / EHR
Electronic health records
Insurance claims
First aid
Patient management
Patient flow management
Diagnostic procedures
Simple dressings
Complex Problem-solving
Lab equipment calibration
Reliable team player
Patient assessments
Phlebotomy
Sterilization techniques
Lab equipment operation
Professional bedside manner
Procedure assistance
Medical office management
Customer service
Equipment sterilization
Electronic medical records
Adaptable
Patient relations
Conversant in languages
Medical terminology in languages
Customer relationship management (CRM)
Patient feeding
Compassionate
Conflict resolution
Case management
pH testing
Chronic disease management
Monitoring patient progress
Electrocardiographic rhythm recognition
Respiratory therapy functions
Payment collection
Patient-focused care
Friendly
positive attitude
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Multitasking Abilities
Excellent communication
Critical thinking
Computer skills
Organizational skills
Calm under pressure
Active listening
Organization and time management
Decision-making
Problem resolution
Timeline
Certified Clinical Medical Assistant
QuadMed
04.2024 - CurrentRead More
Paramedical Examiner
Quest Diagnostics
01.2020 - CurrentRead More
Certified Medical Assistant
Houston Healthcare
07.2005 - 02.2020Read More
Central Georgia Technical College
Associate of Science from Medical Assistant
Read More