Christopher Rodriguez
Totowa,NJ
Summary
Dynamic and hard-working commercial airline employee highly experienced as a ramp agent and customer service satisfaction. Offers excellent listening and comprehension skills in both English and Spanish. Trained below the wing and assist customers above the wing when customers have questions.
Overview
6
6
years of professional experience
Work History
Move Team Employee
United Airlines
Newark, NJ
11.2023 - Current
- Safely and efficiently drive tow truck to transport vehicles from one destination to another.
- Secure and protect cargo during transit.
- Communicate effectively with dispatch operators regarding load status and estimated time of arrival at destination.
- Monitored flight plans for accuracy and compliance with applicable regulations.
- Developed strategies for efficient utilization of resources such as personnel, equipment, facilities.
Ramp Service Agent
United Airlines
Newark, NJ
02.2022 - Current
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Collected, sorted and checked baggage tags against flight lists.
- Connected electrical power units and service hoses to aircraft.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Used scanners to track parcel information, condition or receipt.
- Tagged and wrote identifying information on containers, boxes and cargo.
Auto Body Apprentice
B&J Auto Body
Prospect Park, NJ
02.2020 - 07.2020
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
- Replaced damaged car fenders, grills and panels.
- Followed workplace safety protocols to prevent injuries, accidents and vehicle damage.
- Organized and maintained work areas free of potential hazards.
- Sanded, refinished and painted car bodies to improve appearance and overall value.
- Monitored parts and materials storage area and maintained stock replenishment and organization.
Customer Service Associate
Passaic County Community Collage
Paterson, NJ
05.2019 - 01.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Followed policies and procedures to meet or exceed established performance requirements.
- Educated customers on special pricing opportunities and company offerings.
Personal Trainer
24 Hour Fitness
Elmwood Park, NJ
02.2018 - 12.2018
- Demonstrated safe and proper exercise techniques to clients.
- Communicated with clients to determine goals and performed client assessments.
- Created personal training experiences for clients.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
Nutritionist
24 Hour Fitness
Elmwood Park, NJ
02.2018 - 12.2018
- Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
- Analyzed clients' eating habits, outlined areas for improvement and developed goal plans with ideal life changes to support wellness.
- Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities.
- Researched and identified ingredients and nutritional components of foods, diets and menu choices.
Education
Associate of Science - Nutrition Sciences
Rowan University
Glassboro, NJ06.2023
Associate of Science - Exercise Science
Passaic County Community College
Paterson, NJ01.2020
High School Diploma -
Passaic High School
Passaic, NJ06.2017
Skills
- Problem Solving
- Bilingual
- Decision Making
- Physical Strength and Stamina
- Customer Support
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Understanding Customer Needs
Timeline
Move Team Employee
United Airlines
11.2023 - Current
Ramp Service Agent
United Airlines
02.2022 - Current
Auto Body Apprentice
B&J Auto Body
02.2020 - 07.2020
Customer Service Associate
Passaic County Community Collage
05.2019 - 01.2020
Personal Trainer
24 Hour Fitness
02.2018 - 12.2018
Nutritionist
24 Hour Fitness
02.2018 - 12.2018
Associate of Science - Nutrition Sciences
Rowan University
Associate of Science - Exercise Science
Passaic County Community College
High School Diploma -
Passaic High School