- Electronics and Circuit Building
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
Chris Runnels
Sealy
Summary
Dynamic IT student dedicated to advancing knowledge through the pursuit of various Microsoft IT certifications. Strong ability to thrive in both collaborative team settings and independent projects, consistently delivering high-quality results. Skilled in managing multiple priorities while ensuring an exceptional customer experience, with a talent for translating complex technical concepts into easily digestible information. Committed to innovative problem-solving and exceeding expectations set by clients and management, with full authorization to work in the US for any employer.
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bellville Meat Market
07.2025 - Current
- Resolved customer inquiries efficiently through multi-channel communication methods.
- Provided product knowledge and support to enhance customer satisfaction and retention.
- Collaborated with team members to streamline service processes, improving response times.
- Documented customer interactions accurately in CRM systems for future reference.
- Trained new staff on customer service protocols and company policies to ensure consistency.
- Developed and maintained strong relationships with customers, fostering loyalty and trust.
- Implemented best practices for handling complaints, resulting in improved resolution rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Repair Technician
uBreakiFix
02.2019 - 11.2019
- It is my job to oversee and participate in a full process of diagnostic, tear down, and reassembly to restore functionality to non-working devices.
- Estimated costs to perform specific repair work for over 100 customers with 98% accuracy
Customer Service Representative
ETECH
01.2015 - 01.2017
- Handled over 300 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Assistant Manager
Murphy USA
09.2021 - 01.2022
- Handling money, customer service, cleaning and closing were all encompassed in this job's requirements.
- Maintained cash drawer of $400 or more per shift
- Restocked and organized merchandise in front lanes
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Education
GED -
Angelina College
Lufkin, TXSkills
- Customer assistance
- Point-of-sale system operation
- Written and verbal communication
- Data recovery
- Desktop technical support
- Hardware installation
- Technical support
- Help desk operations
- Application installations
- Mobile device management
- System performance optimization
- Troubleshooting and Diagnostics
Certification
A+ certification
Interests
Timeline
Customer Service Representative
Bellville Meat Market
07.2025 - Current
Assistant Manager
Murphy USA
09.2021 - 01.2022
Repair Technician
uBreakiFix
02.2019 - 11.2019
Customer Service Representative
ETECH
01.2015 - 01.2017
GED -
Angelina College