Chrissi Penney
Colorado Springs,CO
Summary
Dynamic hair stylist with a proven record in delivering personalized services and optimizing salon workflow. Expertise in client consultations and relationship management drives outstanding client satisfaction.
Overview
9
9
years of professional experience
Work History
Hair Stylist
Great Clips
Grand Rapids, MI
01.2018 - 04.2026
- Provided exceptional customer service to enhance client satisfaction and retention.
- Executed a variety of hair cutting techniques, ensuring high-quality results tailored to client preferences.
- Managed appointment scheduling efficiently, optimizing salon workflow and reducing wait times for clients.
- Mentored junior stylists, sharing best practices and fostering a collaborative team environment.
- Implemented new styling trends and techniques, keeping services fresh and competitive within the market.
- Conducted thorough consultations with clients to assess hair needs and recommend suitable services/products.
- Maintained cleanliness and organization of workstations, promoting a safe and welcoming salon atmosphere.
- Trained staff on product knowledge, enhancing team expertise and improving overall service quality.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Organized sales area and work station to showcase products and boost sales.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Receptionist
Massage Envy
Grand Rapids, MI
01.2017 - 12.2017
- Managed front desk operations, ensuring efficient customer check-in and appointment scheduling.
- Assisted clients with inquiries, providing excellent customer service to enhance client satisfaction.
- Maintained accurate records of client appointments and transactions using Massage Envy's scheduling software.
- Coordinated communication between therapists and clients to optimize service delivery and client experience.
- Implemented process improvements that streamlined appointment booking workflow, reducing wait times for clients.
Education
High School Diploma -
Saugus High School
Saugus, MA06.1996
Cosmetology -
Empire Beauty School
Littleton, CO04.2012
Esthetician -
Elizabeth Grady School of Esthetics
Boston, MA04.2007
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Detail-orientated
- Customer consultation
- Schedule management
- Relationship building and management
Timeline
Hair Stylist
Great Clips
01.2018 - 04.2026
Receptionist
Massage Envy
01.2017 - 12.2017
Cosmetology -
Empire Beauty School
High School Diploma -
Saugus High School
Esthetician -
Elizabeth Grady School of Esthetics