Chrisstina McClendon
Columbus
Summary
Dedicated and reliable customer service professional with over 10 years of experience across fast-paced environments including fast food, gas stations, call centers, and banking support. Proven ability to deliver exceptional customer experiences, resolve issues efficiently, and maintain strong communication with diverse clients. Self-motivated and adaptable, with additional experience in independent roles such as delivery services and childcare. Committed to providing high-quality service, building customer trust, and contributing positively to team success.
Overview
11
11
years of professional experience
Work History
Retail Services
Kroger
03.2015 - 01.2016
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Restaurant Industry
Taco Bell
01.2016 - 05.2018
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Welcomed guests with personable attitude and smile.
Petroleum Industry
Speedway
06.2018 - 02.2019
- Resolved all customer issues to maintain high standards of customer satisfaction.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
Customer Service Representative
Teleperformance USA
02.2019 - 03.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Independent Contractor".
DoorDash
10.2020 - 05.2024
- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Navigated routes effectively to optimize delivery times and reduce delays.
- Maintained communication with customers to provide updates on order status and resolve issues.
- Utilized DoorDash app for managing deliveries, tracking performance, and enhancing user experience.
Childcare Provider
Self-Employed
08.2024 - 02.2026
- Developed engaging educational activities to foster cognitive and social development in children.
- Implemented daily routines to ensure safety, hygiene, and well-being of children.
- Communicated effectively with parents regarding children's progress and behavior.
- Established a nurturing environment that encouraged emotional growth and positive relationships.
- Developed age-appropriate activities and crafts to engage children.
Education
High School Diploma -
West High School
Columbus, OH05-2016
Skills
- Customer service
- Issue resolution
- Customer assistance
- Quality assurance
- High-energy attitude
- Problem-solving abilities
- Technologically savvy
- Clear verbal communication
- Active listening
- Multitasking in fast-paced environments
- Patience & empathy
Timeline
Childcare Provider
Self-Employed
08.2024 - 02.2026
Independent Contractor".
DoorDash
10.2020 - 05.2024
Customer Service Representative
Teleperformance USA
02.2019 - 03.2020
Petroleum Industry
Speedway
06.2018 - 02.2019
Restaurant Industry
Taco Bell
01.2016 - 05.2018
Retail Services
Kroger
03.2015 - 01.2016
High School Diploma -
West High School