Chrissy Alden

• Supported dentist and worked under supervision of dentist during procedures, assisting with dental fillings, permanent, and temporary crowns, and sealants.
• Assisted dentist in managing medical or dental emergencies with prompt patient scheduling and clinical support.
• Took dental x-rays following strict patient protection rules by mentioning risks during pregnancy and applying lead aprons.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Entered patient data into the computer system, adhering to strict privacy laws and maintaining a high level of accuracy.

• Maintained confidentiality of patient health data to safeguard health information ensuring compliance with HIPPA.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Acted as the main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Worked closely with patients to deliver excellent and direct individualized patient care.
• Provided support and guidance to patients and families to navigate healthcare systems.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Organized patient records and databases to facilitate information storage and retrieval.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Trained new staff on filing, phone etiquette, and other office duties.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Obtained client medical history, medication information, symptoms, and allergies.

• Dean's List Spring 2023
• Dean's List Summer 2023
• VT Trades Scholarship Recipient
• Relevant Coursework: Medical Terminology, Anatomy & Physiology, ICD-10-PCS, ICD-10-CM, CPT coding, Health insurance and Reimbursement, Pathopharmacology, Health Information Management, Health Information Processes
• Professional Development: Using Active Listening in Workplace Situations, Oct 2023; Developing Emotional Intelligence, Aug 2023; Power Up: Turning on Your Self-starter Potential, Aug 2023; Developing Emotional Intelligence, Aug 2023; Developing a Mindset of Growth and Learning, Aug 2023
• 3.83/4.0 GPA

Organizations:

• American Health Information Management Association (AHIMA) Sept 2023
• Vermont Health Information Management Association (VTHIMA) Sept 2023

• Completed professional development in Using Active Listening in Workplace Situations, Oct 2023; Developing Emotional Intelligence, Aug 2023; Power Up: Turning on Your Self-starter Potential, Aug 2023; Developing Emotional Intelligence, Aug 2023; Developing a Mindset of Growth and Learning, Aug 2023