Iveliz Sanchez
Office Administrator
Fullerton,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Bilingual Human Resources Administrator with years of progressive success in HR roles. Strong foundation of utilizing excellent communication and emotional intelligence to cultivate positive work cultures.
Overview
15
15
years of professional experience
Work History
Dental Office Administrator
Dr. Paul R. Murray, DMD
08.2017 - 05.2023
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Updated HR database with new employee information, changes in benefits, and other details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Prepared new hire letters, employee contracts, and corporate policies.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Oversaw hiring, staffing, and labor law compliance.
Dental Office Manager
Childrens Dentistry
03.2015 - 07.2017
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of 5.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
Receptionist/Front Office Manager
Woodside Dental
03.2008 - 02.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
Education
GED -
Essex County Vocational And Technical Highschool
Newark, NJSkills
- Database Maintenance
- Enforce Policies
- Customer Service Management
- Data Analysis and Modeling
- Research and Analysis
- Office Support
- Financial Documentation
- Data Communications
- Professional Correspondence
- Patient Relations
- Entering Patient Data
- Termination Processing
- Maintain Employment Records
- Policy Management
- Candidate Searching
- Affirmative Action Guidelines
- Employee Timesheet Processing
- Retention Program Development
- Benefits Administration
- Employment Record Verification
Languages
Spanish
Full Professional
Timeline
Dental Office Administrator
Dr. Paul R. Murray, DMD
08.2017 - 05.2023
Dental Office Manager
Childrens Dentistry
03.2015 - 07.2017
Receptionist/Front Office Manager
Woodside Dental
03.2008 - 02.2015
GED -
Essex County Vocational And Technical Highschool
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