Chrissy Andersen

State Farm | Richardson, TX

Care Center Specialist III / Underwriting Operation/ P&C Underwriting - ECC Billing | 08/2023 – Current

Care Center Specialist III / Underwriting Operations | State Farm — Richardson, TX | 08/2023 - Present

• Collaborated on the multi-state Bi-Directional Case Pilot (April 2026–Present) enabling bi-directional commenting between agent teams and SF Billing operations through ECRM/OSC cases for account breakdowns, bill explanations, and hardship requests.
• Actively participated in the Kaizen Event (March 2026) for the SF Billing Breakdown Creation Standard Work Project to optimize operational efficiency and standardize workflows.
• Utilize strong verbal and written communication skills to efficiently resolve over 10-25+ daily agent inquiries regarding complex billing accounts, consistently contributing to positive customer satisfaction.
• Analyze and interpret complex data from multiple internal systems (BPUI, Majesco, Rumba, OSC, ECRM) to prepare detailed account breakdowns, process unissued applications, and manage Majesco refunds with 100% accuracy.

Demonstrate meticulous attention to detail by quickly and efficiently identifying and resolving discrepancies and errors in billing accounts, preventing potential financial losses and maintaining data integrity.

Proactively identified a recurring issue in the refund process and proposed a procedural change that was implemented

Specialized Medical Care & Patient Advocacy (Lived Professional Experience) | Royse City, TX / Dallas, TX

Family Medical Care Coordinator & Pediatric Advocate | 2021 – Present

• Leveraged 19 years of rigorous, hands-on clinical and administrative healthcare management navigating severe, complex medical conditions in coordination with major medical centers like Dallas Children’s.
• Managed comprehensive multidisciplinary care plans for complex diagnoses including Hypoplastic Left Heart Syndrome (HLHS) status-post heart transplant, hydrocephalus, bilateral hip replacements, and Stage 4 bladder cancer.
• Maintained meticulous tracking, review, and interpretation of extensive electronic medical records, diagnostic test results, specialist notes, surgical logs, and pharmacological regimens.
• Collaborated continuously with pediatric specialists, surgeons, oncologists, physical therapists, and insurance providers to evaluate medical necessity, coordinate specialized treatments, and ensure adherence to rigorous standards of care.
• Communicated complex clinical findings, prognoses, and technical medical data clearly between medical teams and support networks, demonstrating high-level crisis management, resourcefulness, and unwavering accountability.

Primary Children’s Hospital | Salt Lake City, UT

Registered Nurse (RN) / Student Nurse | 08/2013 – 10/2015

• Maintained thorough and accurate documentation of patient conditions, treatments, and medications in Electronic Medical Records (EMR), adhering to strict confidentiality and data integrity protocols in compliance with HIPAA regulations.
• Collaborated directly with multidisciplinary medical staff, physicians, and specialists to evaluate patient treatment plans, medical necessity, and standards of care.
• Analyzed clinical information, evaluated medical histories, and applied clinical judgment within established healthcare scopes of practice.
• Communicated complex clinical findings, diagnostic procedures, and medical terminology clearly to patients, families, and healthcare team members to ensure seamless coordination of services.