Christa Carrier
Agawam,Massachusetts
Summary
I am extremely interested in this job opportunity. I believe I possess the necessary skills and experience you are seeking, and would make a valuable addition to your company.
As my resume shows, i am a detailed-oriented Receptionist with 7 plus years of experience in managing front desk operations and providing exceptional customer service. Skilled in handling multi-line phone systems scheduling appointments, maintaining organized records, and providing accurate information in compliance with HIPAA regulations.
Overview
13
13
years of professional experience
Work History
Receptionist/ Assistant Manager
Revive health + Aesthetics
East Longmeadow, MA
06.2022 - Current
- Answered phones promptly and directed calls appropriately.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Greeted and checked in patients, updating patient information in computer system.
- Called patients to confirm scheduled appointments and obtain additional details.
Concierge Manager/Inventory Manager
Visual Changes, Inc. – Welcome
East Longmeadow, MA
09.2015 - 06.2022
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels, and assisted with orderliness and cleanliness of sales floor and stock room.
Hostess/Waitress/Bartender
Salvatore's Restaurant
Springfield, MA
04.2015 - 04.2017
- Maintained accuracy while handling payments, giving change, and printing receipts to customers.
- Stocked server areas with supplies before, during, and after shifts.
- Greeted customers, answered questions, and recommended specials, wine, and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Arranged place settings with fresh tablecloths, tableware, and flowers to create appealing tables.
- Served plated dinners, oversaw buffet-style dinners, and passed hors d'oeuvres for parties.
- Operated POS terminals to input orders, split bills, and calculated totals.
Inventory Staff Member
Victoria Secret & PINK
Holyoke, MA
01.2013 - 12.2015
- Performed scheduled inventory counts and supply audits.
- Met store customers on floor and discussed needs.
- Arranged product on shelves following merchandising guidelines.
- Broke down and discarded empty packaging and boxes after stocking products.
- Lifted materials of varied weights on regular basis.
- Moved and rebuilt shelves, racks, and displays to increase visibility of merchandise.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Stocked shelves with items making sure items were not outdated and brought forward.
Tanning Associate
Darker Image
Agawam, MA
01.2012 - 12.2013
- Greeted clients, showed to tanning facilities and educated on usage.
- Scheduled client appointments by phone and through email.
- Used cash registers to handle cash and credit card transactions, money and receipts.
- Cleaned and sanitized tanning beds and rooms.
- Updated computer databases with client and inventory data.
- Maintained knowledge of current sales, promotions and policies and answered customer questions.
Education
High School Diploma -
Agawam High School
Agawam, MA09.2013
Some College (No Degree) -
Springfield Technical Community College
Springfield, MASkills
- Verbal communication: Clear and professional in-person and phone communications
- Client interaction: handiling inquiries, complaints, and providing information efficiently
- Multitasking: Managing multiple tasks, such as answering phones while greeting visitors
- Scheduling: Coordinating and managing appointments and meetings
- Prioritization: Ability to prioritize tasks based on urgency and importance
- Efficiency: Completing tasks with in set deadlines
- Accuracy: Ensuring that information is correctly recorded and communicated
Timeline
Receptionist/ Assistant Manager
Revive health + Aesthetics
06.2022 - Current
Concierge Manager/Inventory Manager
Visual Changes, Inc. – Welcome
09.2015 - 06.2022
Hostess/Waitress/Bartender
Salvatore's Restaurant
04.2015 - 04.2017
Inventory Staff Member
Victoria Secret & PINK
01.2013 - 12.2015
Tanning Associate
Darker Image
01.2012 - 12.2013
High School Diploma -
Agawam High School
Some College (No Degree) -
Springfield Technical Community College
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