Guest Service Team Leader
KwikStar
07.2024 - Current
Christa Cosner
Customer Service Representative
Waukee,IA
Timeline
Assistant Manager, Customer Service
Panera Bread
05.2021 - 09.2024
Associate of Arts -
DMACC
12.2018 - 06.2021
Catering Supervisor
Sodexo Catering
01.2018 - 03.2019
Front Desk Receptionist
Wellington Family Practice
02.2015 - 07.2018
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balanceWork History
Guest Service Team Leader
KwikStar
Waukee, IA
07.2024 - Current
- Delivered exceptional customer service, resolving inquiries and enhancing guest satisfaction.
- Trained and mentored new team members on operational procedures and customer interaction standards.
- Implemented inventory management practices to maintain optimal stock levels and reduce waste.
- Managed daily store operations, ensuring compliance with company policies and safety regulations.
Assistant Manager, Customer Service
Panera Bread
West Des Moines, IA
05.2021 - 09.2024
- Resolved customer inquiries efficiently, enhancing service satisfaction.
- Assisted in training new staff on operational procedures and customer service standards.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team to improve response times for customer issues.
Catering Supervisor
Sodexo Catering
Des Moines, IA
01.2018 - 03.2019
- Supervised catering operations to ensure seamless event execution and client satisfaction.
- Trained and mentored staff in food safety standards and service excellence.
- Coordinated logistics for events, managing inventory and equipment allocation efficiently.
Front Desk Receptionist
Wellington Family Practice
Wellington, FL
02.2015 - 07.2018
- Managed front desk operations, ensuring efficient check-in and check-out processes for patients.
- Provided exceptional patient service, addressing inquiries and resolving issues promptly.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Education
Associate of Arts -
DMACC
West Des Moines, IA 12.2018 - 06.2021
Skills
- CPR Certified
- Exceptional verbal and written communication
- Guest engagement
- Team management
- Strong leadership
- Computer skills
- Data entry
- Front desk operations
Summary
Friendly and professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Certification
CPR certified