Christa Crouch
Mapleton,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Patient Financial Services Representative
Main Street Dental Clinics
Mankato, MN
05.2024 - Current
- Performed cash reconciliations for patient accounts ensuring accuracy of records.
- Reviewed daily reports to identify any discrepancies or errors in patient account balances.
- Verified eligibility for patients prior to appointment scheduling.
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
Patient Support Coordinator
Mankato Clinic
Mankato, Mn
08.2021 - 05.2024
- Supports the healthcare provider by anticipating and responding to patient needs and requests of the healthcare team.
- Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals,and serves as a direct contact and resource to the patient.
- Helps assist in scheduling and reschedules tests/consults requests from various venues of communication.
- Performs all other necessary clerical functions as needed for the department.
Customer Service Representative
Navitor
North Mankato, MN
03.2019 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Office Manager
Windmill Bar
Mapleton, MN
01.2015 - 03.2019
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Ensured compliance with licensing, hygiene and safety guidelines.
Customer Service Team Lead
Carlson Craft
North Mankato
01.2011 - 01.2015
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Escalated issues to proper supervisors when standard processes were not effective.
Education
High School Diploma -
Maple River Senior High School
Mapleton, MN05.2005
Skills
- Insurance Verification
- Schedule Coordination
- Patient Scheduling
- Relationship Building
- Payment Collection
- HIPAA Compliance
- BLS Certified
- Telephone Etiquette
- Professionalism
- Attention to Detail
Timeline
Patient Financial Services Representative
Main Street Dental Clinics
05.2024 - Current
Patient Support Coordinator
Mankato Clinic
08.2021 - 05.2024
Customer Service Representative
Navitor
03.2019 - 07.2021
Office Manager
Windmill Bar
01.2015 - 03.2019
Customer Service Team Lead
Carlson Craft
01.2011 - 01.2015
High School Diploma -
Maple River Senior High School
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