Peggy Brillant
Pembroke Pines,FL
Summary
Energetic Patient Care Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions. Multi-task oriented and hardworking with 20 years of high-volume medical office experience, including management, precertification, insurance knowledge and team building.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Financial Services Representative
Memorial Healthcare System
Miramar, FL
03.2021 - 06.2021
- Performed registration of patients in the emergency department
- Collected patient demographic information and insurance information and entered into EPIC database
- Verified patient insurance to confirm active coverage
- Collected emergency room copayments as required by insurance
- Offered payment plan options to patients who were unable to pay copayments at time of service or were uninsured
- Used translator to communicate with non English speaking patients
- Maintained patient privacy and confidentiality at all times
- Communicated with bed control/billing department to correct any discrepancies in patient information or insurance to facilitate accurate billing
Patient Care Coordinator
Akumin Corporation
Plantation, FL
03.2017 - 03.2020
- Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
- Worked with patients to schedule tests and procedures.
- Resolved problems with communication and billing to foster seamless services.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Acted as main point of contact for patients, caregivers, vendors, and marketing reps
- Pre-screened patients prior to testing to ensure that there were no contraindications that would pose a detriment to patient health and safety
- Assisted patients with completion of registration forms
- Explained patient’s’ insurance coverage, cost of care and out-of-pocket expenses
- Collected copayments, deductibles , and any applicable out-of-pocket requirements
- Contacted referring physician’s offices to obtain appropriate radiology orders and referral authorizations as needed
- Contacted referring physicians’ office staff for clarification/correction of radiology orders when needed
- Assisted the scheduling department with appointment scheduling during periods of high call volume or staffing shortages resulting in shorter call w
- Maintained constant communication with patient to explain any delays with imaging exams or any equipment issues and offered to reschedule their procedures at other available facilities
Radiology Scheduler/Receptionist
Robert Wood Johnson/Barnabas Health Medical Center
Livingston, NJ
09.2012 - 12.2016
- Answered and quickly redirected up to 80 to 100 calls per day.
- Scheduled the following Imaging Studies: CAT Scans, MRIs, Nuclear Medicine Testing, Vascular Imaging, Ultrasonography, Breast Imaging Studies in accordance with scheduling guidelines
- Insured that all patients were adequately prepped for their respective imaging examinations
- Verified patients' insurance eligibility through the SCI and Navinet insurance communications networks
- Followed up with the insurance authorization team to check for insurance authorization requirements
- Scanned radiology order requisitions received by referring physicians and contacted their patients within 24 hrs to schedule requested procedures
- Contacted physicians' offices to obtain clarification of scripts when necessary
- Incorporated AIDET Scheduling Protocol with every patient and physician interaction
- Managed up all departments and facility to assure continued patient confidence
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Patient Registrar
Barnabas Health Medical Center Staffing Services
West Orange, NJ
01.2012 - 09.2012
- Acknowledged and greeted patients upon arrival to the imaging department
- Kept patients informed of anticipated wait times and explained any delays that occurred
- Made sure that patients' demographic and insurance information was correct in the SCI database
- Explained patients' insurance coverage for testing and collected deductibles and copays when applicable
- Received all patient signatures on consent forms so that insurance could be billed
- Alerted radiology staff when patient registration process was complete
Front Office Manager
Sportscare Institute
West Orange, NJ
04.2008 - 10.2011
- Scheduled patient appointments for physical therapy
- Obtained precertification for all managed care, No-Fault and Workers' Compensation patients
- Verified insurance coverage and benefits
- Made up daily schedules for the Physical Therapists
- Collected copayments and deposited funds in the bank on a weekly basis
- Submitted weekly copay and insurance payment logs to the corporate office
- Tracked weekly patient volume/facility productivity
- Worked closely with marketing representative to solicit patient referrals from physicians
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Advanced Office Administrator
Select Medical Corporation Kessler Rehabiliation
Bedminster, NJ
05.2004 - 04.2008
- Entered and posted patient charges and generated daily billing reports
- Monitored usage of petty cash and submitted to accounts payable for reimbursement
- Reported weekly patient volume to regional director, marketing rep, and assistant to the vice president of outpatient operations
- Communicated patient progress to referring doctors and case managers
- Exceeded projected patient volume which resulted in quarterly bonuses for facility staff
- Fulfilled medical records requests in compliance with HIPPA regulations
- Trained new employees on administrative procedures, company policies and performance standards.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Education
Ongoing Studies - Occupational Therapy Assisting
Keiser University
Pembroke Pines, FLMedical Assistant/Medical Office Administration Diploma -
Dover Business College
2000
Skills
- Strong working knowledge of Medical Terminology, ICD-10 and CPT coding
- Insurance verification
- Insurance authorization
- Surgical and Radiology scheduling
- Office Management
- Type 40 words per minute
- Microsoft office applications
- Attention to Detail
- Organizational Skills
- Verbal and Written Communication
Certification
Certified in Basic Life Support by the American Heart Association
Additional Information
Fluent in French and Haitian Creole
Timeline
Patient Financial Services Representative
Memorial Healthcare System
03.2021 - 06.2021
Patient Care Coordinator
Akumin Corporation
03.2017 - 03.2020
Radiology Scheduler/Receptionist
Robert Wood Johnson/Barnabas Health Medical Center
09.2012 - 12.2016
Patient Registrar
Barnabas Health Medical Center Staffing Services
01.2012 - 09.2012
Front Office Manager
Sportscare Institute
04.2008 - 10.2011
Advanced Office Administrator
Select Medical Corporation Kessler Rehabiliation
05.2004 - 04.2008
Ongoing Studies - Occupational Therapy Assisting
Keiser University
Medical Assistant/Medical Office Administration Diploma -
Dover Business College