Christa Edgar Cathey
Winter Park
Summary
Dynamic business owner and former Delta Air Lines flight attendant with a proven track record in client relationship management and operational efficiency. Enhanced customer satisfaction through exceptional service and effective communication, driving repeat business. Skilled in retail operations and adept at navigating challenging situations with a calm demeanor.
Overview
27
27
years of professional experience
Work History
Owner and Operator
Bella Bridesmaids Orlando
01.2010 - 04.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Flight Attendant
Delta Air Lines
02.1998 - 04.2009
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Education
Bachelor of Arts - Communications
Georgia State University
Atlanta, GA12-1997
Skills
- Customer Interaction Expertise
- Operational Efficiency in Small Business
- Client Relationship Management
- Strong Communication Skills
- Retail Operations Management
Timeline
Owner and Operator
Bella Bridesmaids Orlando
01.2010 - 04.2025
Flight Attendant
Delta Air Lines
02.1998 - 04.2009
Bachelor of Arts - Communications
Georgia State University
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