Christa Engel
Phoenix,AZ
Summary
Adept at enhancing customer connections and client satisfaction, my tenure at any job showcases my ability to streamline operations through meticulous organization and advanced technological proficiency. Leveraging excellent communication and critical thinking skills, I consistently exceed performance targets, demonstrating my commitment to continuous professional and personal growth.
Overview
7
7
years of professional experience
Work History
Paralegal
Arizona Law Group
05.2023 - Current
- Enhances case efficiency by organizing and maintaining legal documents, files, deadlines and all correspondence.
- Manages scheduling of court calendars and deadlines to maintain smooth and accurate firm operations.
- Collaborates with attorneys to develop strategies for each case and effectively communicates with clients to gather all needed information.
- Reduces case resolution times by effectively supporting negotiation and settlement processes with attorney.
- Works independently to complete tasks.
- Drafts, prepares and electronically files court documents with the Arizona e-filing system.
- Manages time efficiently in order to complete all tasks within deadlines.
- Learns and adapts quickly to new technology and software applications.
- Maintains strong organizational and time management skills while managing multiple projects.
Paralegal
Anthem Law
06.2021 - 05.2023
- Assisted counsel in preparing answers, providing documentation, and information for discovery requests.
- Conducted detailed client intakes and entered information into company database.
- Helped attorneys prepare for trial by organizing exhibits and disclosure.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Managed complex cases efficiently using specialized software programs.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Department Manager
Frys Food Stores
09.2017 - 06.2021
- Oversaw inventory management processes and successfully managed budgets.
- Provided optimal customer service. Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Led a team of professionals to consistently achieve or exceed goals.
- Advised upper management on key decisions based on sale trends, market conditions, and competitor activities.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Collaborated with senior-level personnel working in marketing and sales capacities.
Education
Paralegal Certificate - Law
University of Arizona
Tucson, AZ06.2021
High School Diploma -
Penn Foster High School
Scranton, PA05.2007
Skills
- Excellent customer service and ability to connect with clients
- Self-motivated
- Proficient in using and learning new technology and databases
- Understands confidentiality
- Conflict management and Resolution
- Attention to detail
- Active listening
- Persuasive
- Sociability
- Organized
- Time management
- Critical thinking / problem solving
- Communication - both verbal and written
Timeline
Paralegal
Arizona Law Group
05.2023 - Current
Paralegal
Anthem Law
06.2021 - 05.2023
Department Manager
Frys Food Stores
09.2017 - 06.2021
Paralegal Certificate - Law
University of Arizona
High School Diploma -
Penn Foster High School
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