Christa Estremera
Franklin,TX
Summary
Skilled Housekeeping Inspector with background in ensuring cleanliness and quality
Provide excellent customer service listening and understanding customers concerns, complaints, needs, wants and frustrations in order to ensure the customers issues are resolved effectively and in a timely manner.
Overview
9
9
years of professional experience
Work History
Housekeeping Inspector
Avid Hotel
Ocala, Florida
01.2023 - 03.2024
- Conducted daily inspections of all housekeeping staff work performance to ensure quality assurance.
- Provided guidance and direction to housekeeping staff on cleaning techniques and methods.
- Performed periodic deep cleans throughout the facility as needed.
- Inspected guest rooms and public areas to ensure cleanliness, safety standards, and compliance with hotel policy.
- Assisted housekeeping manager with inventory and maintenance.
Cashier Team Lead
Dollar Tree
Ocala , FL
07.2021 - 07.2023
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Assisted cashiers with resolving customer complaints and inquiries.
- Monitored cashier performance, providing feedback as needed.
- Trained new cashiers on proper use of registers and store policies.
Customer Service Representative
Ansafone Communications
Ocala, Florida
01.2015 - 06.2018
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
North Miami Senior High School
North Miami, FL06-1991
Skills
- Customer service
- Customer satisfaction
- Professional demeanor
- Problem identification
- Professionalism
- Teamwork
Timeline
Housekeeping Inspector
Avid Hotel
01.2023 - 03.2024
Cashier Team Lead
Dollar Tree
07.2021 - 07.2023
Customer Service Representative
Ansafone Communications
01.2015 - 06.2018
High School Diploma -
North Miami Senior High School