Christa-Gay Fullerton
Orlando
Summary
Experienced audit and business operations professional with more than a decade in financial analysis, compliance, and process improvement. Skilled at making complex information easy to understand, solving problems with sound judgment, and offering clear guidance that supports efficient, accurate work. Known for strong collaboration and for creating training and processes that help teams perform at a higher level. Brings a steady blend of technical expertise, leadership, and people centered communication to strengthen operations and advance organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Private Client / Family-Based
Atlanta
01.2022 - Current
- Developed tailored care plans based on individual requirements, ensuring personalized support.
- Maintained detailed daily schedules and support routines that improved overall stability and comfort by 25%, demonstrating strong organization and follow through.
- Coordinated communication across multiple parties, reducing delays by 30% and ensuring smooth, consistent service-skills directly applicable to cross team collaboration and workflow management in a business setting.
Quality Reviewer
Tax Administration Jamaica
Kingston
04.2016 - 11.2021
- Produced accurate, high quality work that met organizational standards and reduced rework by 20%, supporting smoother, more reliable workflows.
- Managed high-volume tasks and tight deadlines using technical knowledge, resulting in 15% faster issue resolution.
- Took initiative in unfamiliar or complex situations, helping the team adapt quickly and improving resolution times by 30%.
- Provided professional and timely customer support, increasing satisfaction and positive feedback by 25%.
- Built relationships through open communication and problem solving, leading to 10% improvement in team performance.
- Upheld confidentiality and compliance standards with perfect attendance, ensuring 100% adherence and reinforcing organizational trust.
Trainer
Tax Administration Jamaica
Kingston
04.2015 - 03.2016
- Trained nearly 50 auditors through hands on sessions, increasing user competence and system proficiency by 35%.
- Developed training materials and process guides with SMEs and Business Analysts, resulting in 30% improvement in operational efficiency within first quarter.
- Standardized documentation and training methods, speeding up on boarding by 30% and strengthening organizational readiness for system updates.
- Updated training content to match system changes and project goals, cutting process inconsistencies and rework by 25%.
- Provided post roll out support, leading to 40% reduction in application errors and stabilization of daily operations.
- Built partnerships with technical and business teams, enhancing stakeholder satisfaction and training accuracy by 20%.
Tax Auditor
Tax Administration Jamaica
Kingston
06.2011 - 03.2015
- Analyzed financial data and refined audit procedures, increasing prereview efficiency by 30% and strengthening audit planning.
- Led complex audits using GAAP standards, improving accuracy in identifying discrepancies and evaluating liabilities by 35%.
- Prepared organized audit reports and work papers, reducing review time by 20% and ensuring compliance with policies.
- Built relationships during audits, enhancing cooperation and information flow.
Education
Master of Business Administration - Business Administration
Southern New Hampshire University (SNHU)
Manchester, NH01.2025
Bachelor of Science - Business Administration
University of The Commonwealth Caribbean (UCC)
Kingston, JamaicaCertified Accounting Technician (CAT) - Accounting
Institute of Chartered Accountants of Jamaica (ICAJ)
Kingston, JamaicaSkills
- Attention to Detail
- Communication
- Time Management Skills
- Team Collaboration
- Project management
- Analytical Skills
- Data Analytics Skills
- Leadership Skills
- Financial Analysis
Certification
- Personal Care Assistant, 2022
- Leading vs Managing, American Institutes of CPAs, 2023
- Emotional Intelligence, American Institutes of CPAs, 2023
- Customers, Suppliers and Supply Chain Management, American Institutes of CPAs, 2023
- Introduction to Data Analytics, American Institutes of CPAs, 2023
- Applying Data Analytics to Financial Planning and Analysis, American Institutes of CPAs, 2023
- Information Technology and Ebusiness, American Institutes of CPAs, 2024
- Performance Measurement Techniques, American Institutes of CPAs, 2024
Honors And Awards
Delta Mu Delta- International Honor Society, 2025
Southern New Hampshire University
Timeline
Personal Care Assistant
Private Client / Family-Based
01.2022 - Current
Quality Reviewer
Tax Administration Jamaica
04.2016 - 11.2021
Trainer
Tax Administration Jamaica
04.2015 - 03.2016
Tax Auditor
Tax Administration Jamaica
06.2011 - 03.2015
Master of Business Administration - Business Administration
Southern New Hampshire University (SNHU)
Bachelor of Science - Business Administration
University of The Commonwealth Caribbean (UCC)
Certified Accounting Technician (CAT) - Accounting
Institute of Chartered Accountants of Jamaica (ICAJ)