Christa Henry
Dispute Analyst / Specialist
Columbus,OH
Summary
Experienced Dispute Analyst with over 7 years in banking, specializing in customer advocacy and strategic policy development. Proven track record in analytical problem-solving and financial solutions delivery. Known for adaptability, ethical practices, and enhancing operational performance. Committed to leveraging a diverse educational background to contribute to organizational success.
Overview
9
9
years of professional experience
Work History
Dispute Analyst / Specialist
Discover Financial Services
, USA
02.2022 - Current
- Managed high volume of cases while ensuring strict adherence to regulations.
- Analyzed dispute cases, determined validity, and resolved issues efficiently.
- Coordinated with internal departments for necessary documentation.
- Fostered a positive work environment through open communication.
Assistant Manager
First Commonwealth Bank
Powell, USA
07.2018 - 11.2021
- Collaborated directly with business teams to enhance portfolios and drive growth.
- Handled escalating problems to improve customer satisfaction.
- Supported senior managers with day-to-day operational requirements.
- Increased revenue by promoting bank services and attracting new clients.
- NMLS Certified Loan Officer
Veterinary Assistant
Cross Creeks Animal Hospital
Pickerington, USA
02.2017 - 08.2018
- Leveraged Zoology background for clinical support, medication prep, and anesthesia/ventilator monitoring.
- Managed records, client communication, and sample collection for diagnostics.
- Maintained sanitary conditions and provided care updates via phone/text.
- Administered treatments and restrained animals as prescribed.
Education
Bachelor of Science - Zoology, Mathematics, Classics
The Ohio State University
Columbus, OH05.2015
Skills
- Dispute management
- Regulatory adherence
- Analytical and critical thinking
- Effective communication
Languages
- English, Native
- French, Conversational
- http://linkedin.com/in/christa-henry-711a37b6
Timeline
Dispute Analyst / Specialist
Discover Financial Services
02.2022 - Current
Assistant Manager
First Commonwealth Bank
07.2018 - 11.2021
Veterinary Assistant
Cross Creeks Animal Hospital
02.2017 - 08.2018
Bachelor of Science - Zoology, Mathematics, Classics
The Ohio State University
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