Dynamic banking leader with 7+ years of experience in retail banking, dispute resolution, investigations, and operations. Advanced from frontline roles to specialized process review and leadership positions, excelling in team coaching, process improvement, regulatory compliance, revenue growth, and customer advocacy. Passionate about developing leadership skills, currently pursuing a master's in business administration, while leveraging a diverse background for unique perspectives on team engagement, morale, and operational excellence. Eager to apply proven management and mentoring abilities in a leadership role.
Hi, I’m
Christa Henry
Marion,OH
Summary
Overview
9
years of professional experience
1
Certificate
Skills
- Industry expertise
- Feedback management
- Coaching and mentoring
- Task delegation
- Innovation and creativity
- Willingness to learn
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Decision-making
- Microsoft office
- Documentation and recordkeeping
- Analytical and critical thinking
- Leadership development
- Interpersonal skills
- Customer relationship management
- Conflict resolution
- Professionalism
- Transaction monitoring
- Investigation techniques
- Dispute resolution
- Fraud prevention
- Data analysis
- Call management
- Procedure review
- Banking operations
- Fraud patterns
- Fraud and anomaly analysis
- Investigative techniques
Work History
Discover FinancialColumbus, OH
Process Review Specialist
02.2022 - Current
Job overview
- Advanced from managing credit card disputes and investigations to specializing in auditing banking holds and assessing customer liability.
- Evaluated dispute processes to ensure accuracy, compliance, and operational efficiency.
- Led ATM subject matter expertise, offering strategic guidance and driving process enhancements.
- Facilitated cross-functional collaboration by actively participating in communication boards and integration advisory board committees.
- Trained groups of agents on investigation techniques. Provided peer support to enhance team collaboration.
- Spearheaded engagement committees to enhance team morale and foster a positive workplace culture.
- Exhibited leadership by spearheading mentoring initiatives and driving continuous improvement in a high-volume regulated environment.
Huntington National BankColumbus, OH
Assistant Manager
10.2021 - 02.2022
Job overview
- Drove strategic efforts to optimize branch operations and foster exceptional customer experiences in retail banking.
- Oversaw teams to surpass sales objectives while managing significant portfolios and collaborating with banking partners.
- Managed branch operations team to drive sales performance and enhance customer satisfaction through effective supervision.
- Implemented banking regulations to reduce risks while promoting services aimed at acquiring new business accounts.
First Commonwealth BankPowell, OH
Assistant Manager
07.2018 - 09.2021
Job overview
- Elevated from teller to assistant manager by demonstrating exceptional operational performance, sales acumen, and leadership capabilities.
- Originated loans and conducted outbound business calls to assist clients in identifying financial needs. Performed account reviews to support portfolio growth and enhance customer satisfaction.
- Facilitated referrals of business clients to bank partners for specialized services, enhancing revenue through strategic promotions.
- Oversaw interim management at alternate branch locations, ensuring seamless operations and compliance.
- Resolved escalated customer issues through effective communication and problem-solving skills. Supported team members in finding solutions to challenges. Assisted in achieving branch goals and enhancing service standards.
Cross Creeks Animal HospitalPickerington, OH
Veterinary Assistant
02.2017 - 07.2018
Job overview
- Utilized zoology expertise to provide clinical support, including medication preparation, patient monitoring, and team coordination in a high-volume environment.
- Enhanced operational flow by implementing effective communication strategies and problem-solving techniques.
Education
Southern New Hampshire University
Master's of Business Administration from Business
University Overview
Currently enrolled in Master's program that focuses on business management and leadership
The Ohio State UniversityColumbus, OH
Bachelor of Science from Zoology
University Overview
- Member: Griffin Honor Society, Homecoming Court, French Club
- Completed professional development and research in Ecology, Evolution, and Organismal Biology (EEOB)
- Study Aboard trips to UK, France, India, and Nepal
- GPA: 3.4
Certification
- Notary, National Notary Association, Nov 2019
- Life, Health, and Accident Insurance, Aug 2017
Timeline
Process Review Specialist
Discover Financial
02.2022 - Current
Assistant Manager
Huntington National Bank
10.2021 - 02.2022
Assistant Manager
First Commonwealth Bank
07.2018 - 09.2021
Veterinary Assistant
Cross Creeks Animal Hospital
02.2017 - 07.2018
Southern New Hampshire University
Master's of Business Administration from Business
The Ohio State University
Bachelor of Science from Zoology