Christa Hicks
Thomasville,NC
Summary
Motivated Advanced Medical Support Assistant with 25+ years of experience in the medical field. Skilled at assisting surgeons during surgical procedures, scheduling patient appointments, documenting patient information, and resolving patient issues. In depth knowledge of orthopedic surgery and medical terminology. Great people and communication skills while prioritizing duties through efficient time management.
Overview
20
20
years of professional experience
Work History
Advanced Medical Support Assistant
Kernersville VA Healthcare Center
02.2022 - Current
- Scheduled patients’ appointments and follow-up visits
- Performed administrative tasks such as filing, faxing, and photocopying documents
- Answered approximately 40 phone calls, emails and messages through Teams App from patients or healthcare providers and responded to inquiries professionally
- Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations
- Updated outdated patient information to maintain current records
- Handled general office duties to support administrative staff during peak hours
- Verified patient insurance coverage for services rendered at the facility.
Surgical Technologist
Surgical Care Affiliates
12.2019 - 02.2022
- Assisted in the application of wound dressings, casts, and other medical devices
- Provided assistance to surgeons during operations by passing instruments and other supplies
- Kept inventory of supplies and assisted in ordering items as needed
- Maintained high infection control standards.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
- Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Increased efficiency during surgeries by anticipating surgeon's needs and providing timely assistance.
- Mentored new surgical technologists, sharing expertise and fostering their growth within the profession.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
Surgical Technologist
High Point Medical Center
04.2004 - 12.2019
- Prepared and maintained sterile field for surgical procedures
- Assisted in the application of wound dressings, casts, and other medical devices
- Provided assistance to surgeons during operations by passing instruments and other supplies
- Researched best pricing for instruments and supplies as requested, communicated with vendors frequently for ordering
- Created Excel spreadsheets and Word documents comparing pricing and recommendations for purchasing instruments and supplies at best quality for best price
- Kept inventory of supplies and ordered new items as needed
- Observed aseptic technique and infection control protocols at all times.
- Completed 50 total joint replacement procedures per month.
Education
Associates of Applied Science in Surgical Technology -
Guilford Technical Community College
Greensboro, NC08.2002
Diploma Surgical Technology -
Guilford Technical Community College
Greensboro, NC08.1993
Skills
- Serve as a resource and support for new employees within the guidelines of Standard Operating Procedures
- Utilize different types of communication to give detailed explanation of complex situations in a clear and concise manner, to ensure understanding, verbal, written and electronic
- Able to listen, and understand difficult instructions and make certain task are completed
- Receive and process incoming and outgoing computer-generated information
- Patient Records Maintenance
- Proficient with various word processing, spreadsheet and presentation software
- Patient Communication
- Medical Terminology
- HIPAA Compliance Understanding
- Appointment Scheduling Expertise
- Professionalism and Ethics
- Customer Service
- Documentation and Recordkeeping skills
- North Carolina Notary Public
Volunteer Experience
- Trained in Six Sigma Lean Management, Yellow and Green belt level.
- Served as Community Owned Pool Treasurer for 10 years, experienced in accounting / budget keeping.
- Volunteer at Tom A Finch YMCA as a Volleyball coach for 8 seasons, coaching various age groups of girls.
- Volunteer at Fairview Church, Thomasville, leading weekly services, typing weekly bulletins, writing special services, and counting tithe money and recording for accuracy.
Timeline
Advanced Medical Support Assistant
Kernersville VA Healthcare Center
02.2022 - Current
Surgical Technologist
Surgical Care Affiliates
12.2019 - 02.2022
Surgical Technologist
High Point Medical Center
04.2004 - 12.2019
Associates of Applied Science in Surgical Technology -
Guilford Technical Community College
Diploma Surgical Technology -
Guilford Technical Community College
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