Christa Huey
Franklin,OH
Summary
Accomplished Level 4 Technician at CarMax with expertise in expert diagnostics and team collaboration. Enhanced system performance and reduced operational costs by implementing process improvements. Proven problem-solving abilities and excellent communication skills fostered strong client relationships, achieving a 20% increase in customer satisfaction. Dependable and efficient in fast-paced environments. Team Lead in training technicians on training and career advancement, along with guided mechanical inspections after repairs.
Overview
14
14
years of professional experience
Work History
Level 4 Technician
CarMax
05.2022 - Current
- Enhanced system performance by troubleshooting and resolving complex technical issues.
- Collaborated with cross-functional teams to implement new systems and upgrade existing ones, ensuring seamless integration.
- Assisted in the design and implementation of custom solutions tailored to client requirements, resulting in increased customer satisfaction.
- Reduced operational costs by identifying opportunities for process improvements and implementing cost-effective strategies.
- Mentored new hires as they integrated into the team''s workflow, providing guidance and support to facilitate their success.
- Streamlined workflow processes for increased efficiency and reduced downtime in equipment maintenance.
- Contributed to continuous improvement initiatives through participation in workshops, trainings, and conferences related to industry best practices.
- Achieved high levels of accuracy by conducting thorough quality control checks on completed work orders.
- Maintained a safe working environment by adhering to established safety protocols and guidelines at all times.
- Established strong relationships with clients through clear communication and attentiveness to their needs, fostering long-term partnerships based on trust and reliability.
- Improved customer satisfaction by providing timely and effective solutions to technical problems.
- Trained junior technicians, enhancing their skills and knowledge in various technical areas.
- Proved successful working within tight deadlines and a fast-paced environment.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Evaluated finished assemblies for compliance with standard procedures and design requirements.
- Trained lower technicians for their role and made sure i watched them to make sure they were successful with their repairs.
- Worked side by side with managers to help with successful use of my expertise to complete as many jobs in my shift as possible.
- I have high efficiency with completing work faster than labor times provided.
- Completed mechanical diagnosis and repairs on many vehicle and verified my repairs and others repairs.
Custodial Worker
Self Employed
11.2017 - 05.2022
- Maintained clean and comfortable environments in buildings by vacuuming, cleaning windows, and dusting.
- Collected trash and emptied receptacles and recycling containers.
- Kept building spaces premises clean inside.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
Mechanical Technician
Lebanon Ford
01.2012 - 11.2017
- Resolved mechanical issues using both technical and manual skills.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Maintained clean and organized work area to easily locate repairing tools and equipment.
- Identified mechanical problems and determined best solutions for correction.
- Followed guidelines while performing maintenance and repairs to prevent work-related injuries.
- Read and interpreted wiring diagrams and schematics to understand equipment design and proper maintenance.
- Utilized varied tools and equipment to test and troubleshoot mechanical systems.
- Supported continuous improvement initiatives by actively participating in cross-functional teams focused on process optimization.
Education
High School Diploma -
Lebanon High School
Lebanon OHNo Degree - Auto Body Certificate of Completion
Warren County Career Center
Lebanon OH05-2008
Skills
- Remote support
- Expert diagnostics
- Network configuration
- Wireless networking
- Data recovery
- Mobile device management
- Time management
- Attention to detail
- Problem-solving abilities
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Troubleshooting skills
- Team collaboration
- Active listening
- Organizational skills
- Hand and power tool operation
- Verbal and written communication
- Decision-making
- Wire assembling
- Wire stripping
- Visual inspection
- Task prioritization
- Voltage and current meters
- Soldering skills
- Safety management
- Equipment operation
- Self motivation
- Professionalism
- Problem diagnostics
- Quality control
- Quality testing
- Stress tolerance
Timeline
Level 4 Technician
CarMax
05.2022 - Current
Custodial Worker
Self Employed
11.2017 - 05.2022
Mechanical Technician
Lebanon Ford
01.2012 - 11.2017
High School Diploma -
Lebanon High School
No Degree - Auto Body Certificate of Completion
Warren County Career Center
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