Christa Hustead
Amarillo,Texas
Summary
Highly organized professional with vast experience in the transportation industry. Adept at managing multiple tasks, resolving customer issues quickly, and providing accurate guidance to drivers. Possesses a strong ability to remain calm under pressure and prioritize tasks effectively.
Overview
19
19
years of professional experience
Work History
Dispatcher
Plains all American
Elk city, Oklahoma
05.2013 - 03.2024
- Excelled in multitasking to manage a high call volume with professionalism and efficiency
- Proficiently used computer systems for data entry, tracking, and managing of driver information
- Responded quickly to emergency situations involving drivers or vehicles
- Efficiently handled all incoming calls from customers inquiring about services or shipment status
- Assigned loads to drivers based on designated routes and driver location
- Provided timely updates on order status and delivery times to customers and drivers
- Monitored GPS systems for real-time tracking of vehicles during transit
- Managed data entry and documentation for deliveries
- Prepared, updated and dispensed daily route schedule
- Monitored routes and locations to verify timely services and accurate information
- Assisted in training new staff members on dispatcher duties and responsibilities
- Maintained positive relationships with drivers by providing helpful advice regarding route selection or traffic conditions
- Relayed work orders, messages, or information to or from drivers by telephone or two-way radio
- Utilized excellent communication skills to coordinate deliveries between drivers, customers, and vendors
- Provided guidance on appropriate actions when unexpected delays occurred during transit
- Employed sound judgment when making decisions related to dispatch operations
- Handled conflict resolutions and mediation between drivers and management
- Performed troubleshooting to resolve technical issues related to dispatch equipment or software programs
- Oversaw dispatch activities and enforced compliance with laws and regulations
- Adhered to safety regulations while coordinating transportation services for hazardous materials
- Demonstrated strong problem solving skills in resolving customer inquiries and complaints
- Communicated clearly and concisely to reduce errors and provide complete dispatch data
- Proactively identified potential dispatch issues before they occurred and took corrective action as needed
- Managed the dispatch of field personnel to various locations in an organized and timely manner
- Advised personnel of traffic delays due to construction areas and accidents.
Delivery driver / technician
Heartland medical
Elk city, Oklahoma
01.2009 - 05.2013
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity
- Managed multiple tasks simultaneously while delivering goods within specified time frames
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly
- Maintained set routes and schedules to meet customer expectations
- Adhered to delivery schedules and deadlines
- Maintained accurate records of deliveries and pickups, including customer signatures and itemized lists
- Operated delivery vehicle in accordance with local traffic laws, regulations, and safety standards
- Drove company vehicle on assigned routes to make deliveries to customers
- Adhered to company policies regarding safety and security while on the road
- Worked closely with supervisors and other members of the team to ensure smooth workflow processes
- Managed delivery pickups in-store using handheld device
- Monitored road and weather conditions for safe driving
- Inspected vehicle before each trip to ensure safe operation, completing necessary repairs or maintenance as needed
- Organized inventory in an efficient manner while loading and unloading cargo into delivery vehicles
- Maintained assigned truck in neat and clean condition, optimizing operations
- Drove positive customer experience by building relationships and providing solutions to customer needs
- Inspected vehicle frequently to check fluid levels and tire pressure
- Communicated effectively with dispatch personnel to receive instructions for next delivery route
- Prepared and made deliveries to customer accounts on assigned routes using company vehicles
- Verified items and model numbers to match products on invoice with quantities loaded
- Secured merchandise on truck with straps and braces to prevent damage during transportation
- Conducted regular pre-trip inspections of truck equipment such as tires, lights, brakes, gas, oil, and water levels prior to departure from facility
- Provided feedback on routing issues or customer concerns to management team in a timely manner
- Considered traffic congestion and weather conditions to determine best routes
- Reviewed and verified invoices and purchase requests to maintain accuracy
- Retrieved materials from warehouse or other locations to accurately fill customer orders
- Performed basic maintenance activities on the truck such as fueling trucks and cleaning windows, mirrors, lights
- Reported any incidents or accidents that occurred during route directly to supervisor immediately upon completion of assignment
- Completed paperwork and maintained records, complying with federal laws and regulations
- Loaded and unloaded trailer by lifting and carrying freight
- Assisted warehouse staff with daily operations such as unloading shipments or organizing stock shelves
- Delivered products to various locations throughout the city with accuracy and efficiency while adhering to all safety regulations
- Turned in receipts and money received from deliveries
- Adhered to all federal, state, and local regulations regarding vehicle operation while on the job
- Loaded and unloaded cargo from the truck bed as well as secured the load properly for safe transport
- Accurately estimated arrival times based upon traffic conditions, weather conditions, or other unexpected delays encountered along the way
- Presented bills and receipts and collected payments for goods delivered or loaded
- Inspected and maintained vehicle supplies, parts, and fluid levels
- Unloaded trucks, vans, and automobiles
- Reported mechanical problems encountered with vehicles
- Reported delays, accidents, or other traffic, and transportation situations to bases or other vehicles using telephones or mobile two-way radios
- Used and maintained tools or equipment found on commercial vehicles.
Quality Checker
United Supermarkets
Elk City, OK
03.2005 - 08.2009
- Improved customer satisfaction by providing accurate and efficient counter checking services.
- Maximized accuracy in transactions by carefully verifying item prices and quantities during the counter checking process.
- Enhanced store organization by consistently arranging items neatly after counter checking tasks.
- Maintained a clean and organized work area, contributing to an inviting shopping environment for customers.
Education
High School Diploma -
Elk city high school
Elk city, Oklahoma05.2009
Skills
- Analytical Thinking
- Creative Thinking
- Critical Thinking
- Effective Communications
- Written Communication
- Adaptability and Flexibility
- Task Prioritization
- Multitasking
- Call Center Software
- Team Collaboration
- Time management abilities
- Effective Communication
- Paperwork Processing
- Analytical Skills
- Time Management
- Mentoring and Coaching
- Attention to Detail
- Problem-Solving
- Self Motivation
- Continuous Improvement
- Organizational Skills
- Teamwork and Collaboration
- Multitasking Abilities
- Excellent Communication
- Decision-Making
- Incident Reporting
References
References available upon request
Timeline
Dispatcher
Plains all American
05.2013 - 03.2024
Delivery driver / technician
Heartland medical
01.2009 - 05.2013
Quality Checker
United Supermarkets
03.2005 - 08.2009
High School Diploma -
Elk city high school