Christa Krogel
Spokane Valley,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Washington Trust Bank
07.2021 - 01.2022
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Educated customers about available services, products and bank resources.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
- Went above and beyond with service to promote loyalty and support bank goals.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Responded to customer requests for products, services, and company information.
Key Holder
Lovely Buds Cannabis
06.2019 - 07.2021
- Worked with vendors to quality check each item that came through the store to make sure it was up to our standards and our customers.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Streamlined opening and closing procedures as integral member of store staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Managed store personnel by delegating tasks and supervising daily operations.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Worked effectively in fast-paced environments.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
High School Diploma -
Spokane Community College
Spokane, WA06.2017
Certificate of Technical Studies - Early Childhood Care And Education
Spokane Falls Community College
Spokane, WASkills
- Merchandise upselling
- Retail marketing
- Store maintenance
- Positive and professional
- Product demonstrations
- Customer service
- Task delegation
Accomplishments
- Taught dance from ages 15-17 to kids ages 3-5.
- Competitive dancer from ages 10-17.
- Preformed for Gonzaga, Shock Football, and Harlem Globetrotters from ages 14-17.
- Volunteered at Valeo homeless encampment in Olympia and help serve meals to the homeless.
- Have been a successful Stay at Home Mom to my son who is now almost four and im eager to enter back into the work world.
Languages
English
Timeline
Customer Service Representative
Washington Trust Bank
07.2021 - 01.2022
Key Holder
Lovely Buds Cannabis
06.2019 - 07.2021
High School Diploma -
Spokane Community College
Certificate of Technical Studies - Early Childhood Care And Education
Spokane Falls Community College