Christa Pierce

• Process assigned tasks in a timely and efficient manner
• Process audits as assigned and provide feedback to peers and supervisor
• Recommend process improvements to peers and supervisor
• Ability to read and interpret medical records, forms, and authorizations
• Serve as an escalation point and resolution for HIPAA-related release issues
• Act as a role model and lead by example through demonstrating excellent organizational skills, time management and professionalism
• Proactively communicates with supervisor(s) and peers regarding questions, concerns, and processes
• Assist with queue management and coverage, as needed
• Ability to seamlessly shift to support other accounts
• Utilize reference materials provided by Verisma to ensure compliance and confidentiality is always maintained
• Serve as training mentor and subject matter expert
• Assist in maintaining and updating CCR training/reference materials
• Maintain strong knowledge of HIPAA, HITECH, state-federal rulings, and statutes, as well as customer specific requirements
• Foster positive relationships and friendly demeanor through providing exemplary customer service
• Attend training sessions, as required
• Live by and promote Verisma Core Values
• Perform other related duties, as assigned, to ensure effective operation of the department and the Company

• Daily filing of medical records into EHR systems.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
• Managed client inquiries, ensuring timely resolution and satisfaction with services provided.
• Collaborated with cross-functional teams to streamline operational processes and increase efficiency.

• Supported multiple providers daily in ensuring accurate documentation for each patient visit, enhancing overall patient care.
• Provided daily support to multiple providers to ensure accurate documentation of each patient visit.
• Reviewed provider preferences to document encounters accurately, aligning records with specific provider needs.
• Possessed knowledge to work multiple EHR systems.
• Documented comprehensive patient information, including histories, physical exams, lab results, and treatments in EHR system with accuracy and efficiency.

• Cultivated strong relationships with customers and staff to enhance overall bar experience.
• Coordinated multiple tasks simultaneously while ensuring a professional demeanor under pressure.
• Maintained organization of bar area during shifts. and clean during busy hours.
• Kept bar organized and clean during busy hours.
• Handled cash drawer accurately throughout shift including opening and closing out register each day.
• Welcomed patrons promptly and cordially, ensuring a positive guest experience.

• Conducted daily inspections of facility to uphold cleanliness standards and enhance guest experience.
• Resolved patron complaints promptly and professionally, reinforcing a commitment to exceptional customer service.
• Cultivated positive relationships with customers through excellent hospitality services.
• Recruited, trained, evaluated, scheduled, and supervised restaurant personnel to build a skilled and efficient team.

e.g. Course certificate