Christa Reynolds
Diana,Texas
Summary
Accomplished in elevating patient care standards at Traditions Health Care, I leveraged compassionate care and clinical judgment to enhance patient outcomes and staff development. Expert in HIPAA compliance and patient care coordination, my leadership significantly reduced hospital readmissions and fostered a culture of excellence and empathy within healthcare teams.
Overview
7
7
years of professional experience
Work History
Regional Hospice Administrator
Choice Health at Home
Tyler, TX
08.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Hospice Branch Director
Traditions Health Care
Longview, TX
05.2023 - 08.2024
- Monitored processes and procedures, verifying department compliance with Joint Commission regulations.
- Established efficient communication channels between departments to facilitate smooth functioning of daily operations.
- Established lasting relationships with customers by showing appreciation and inviting feedback on products and services.
- Managed branch budget effectively, ensuring optimal resource allocation and cost control measures were in place.
Hospice Clinical Team Lead
Traditions Health Care
Longview, TX
10.2022 - 05.2023
- Fostered staff development and competency through supervision, coaching, trainings and team meetings.
- Contributed to financial health of organization by managing delivery of billable services.
- Established a patient-centered care model within the clinical team, promoting positive relationships and open communication between staff and patients.
- Coordinated regular team meetings to discuss case progress and address concerns or challenges, fostering an environment of open communication and collective problemsolving.
Hospice Case Manager
Traditions Health Care
Longview, TX
10.2019 - 10.2022
- Maintained compliance with all relevant regulations and accreditation standards by staying up-to-date on industry trends and policy changes.
- Mentored new hospice case managers, sharing insights and best practices to ensure high-quality care delivery.
- Facilitated family meetings to address concerns or conflicts surrounding end-of-life decisions, promoting open dialogue among loved ones during challenging times.
- Provided regular updates to attending physicians regarding patient status changes, enabling timely interventions when necessary.
Pediatric Clinical Registered Nurse
Diagnostic Clinic of Longview
Longview, TX
09.2018 - 10.2019
- Reduced hospital readmissions by implementing thorough discharge planning and follow-up care coordination.
- Enhanced patient satisfaction through effective communication and empathy during treatment and recovery processes.
- Improved patient outcomes by providing high-quality, evidence-based nursing care in a fast-paced clinical environment.
Progressive Care Registered Nurse
Longview Regional Medical Center
Longview, TX
06.2018 - 09.2018
- Managed complex caseloads and coordinated care for patients with multiple comorbidities, ensuring appropriate resources were allocated for their needs.
- Improved patient outcomes by promptly identifying changes in condition, initiating appropriate interventions, and communicating effectively with physicians.
- Contributed to a positive work environment by collaborating with interdisciplinary healthcare teams and participating in unit-based quality improvement initiatives.
Education
Associates Degree in Nursing - Nursing
Panola College
Carthage, TX05-2018
High School Diploma -
New Diana ISD
Diana, TX05-2008
Skills
- Customer service
- Customer support
- Patient care coordination
- Compassionate care
- Clinical judgment
- Data entry
- Recruiting and hiring
- Symptom control
- Clinical oversight
- Team supervision and oversight
- HIPAA compliance
- Documentation accuracy
Timeline
Regional Hospice Administrator
Choice Health at Home
08.2024 - Current
Hospice Branch Director
Traditions Health Care
05.2023 - 08.2024
Hospice Clinical Team Lead
Traditions Health Care
10.2022 - 05.2023
Hospice Case Manager
Traditions Health Care
10.2019 - 10.2022
Pediatric Clinical Registered Nurse
Diagnostic Clinic of Longview
09.2018 - 10.2019
Progressive Care Registered Nurse
Longview Regional Medical Center
06.2018 - 09.2018
Associates Degree in Nursing - Nursing
Panola College
High School Diploma -
New Diana ISD