Christa Reynolds
Diana,Texas
Summary
Accomplished in elevating patient care standards at Traditions Health Care, I leveraged compassionate care and clinical judgment to enhance patient outcomes and staff development. Expert in HIPAA compliance and patient care coordination, my leadership significantly reduced hospital readmissions and fostered a culture of excellence and empathy within healthcare teams.
Overview
7
7
years of professional experience
Work History
Regional Hospice Administrator
Choice Health at Home
08.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Hospice Branch Director
Traditions Health Care
05.2023 - 08.2024
- Monitored processes and procedures, verifying department compliance with Joint Commission regulations.
- Established efficient communication channels between departments to facilitate smooth functioning of daily operations.
- Established lasting relationships with customers by showing appreciation and inviting feedback on products and services.
- Managed branch budget effectively, ensuring optimal resource allocation and cost control measures were in place.
Hospice Clinical Team Lead
Traditions Health Care
10.2022 - 05.2023
- Fostered staff development and competency through supervision, coaching, trainings and team meetings.
- Contributed to financial health of organization by managing delivery of billable services.
- Established a patient-centered care model within the clinical team, promoting positive relationships and open communication between staff and patients.
- Coordinated regular team meetings to discuss case progress and address concerns or challenges, fostering an environment of open communication and collective problemsolving.
Hospice Case Manager
Traditions Health Care
10.2019 - 10.2022
- Maintained compliance with all relevant regulations and accreditation standards by staying up-to-date on industry trends and policy changes.
- Mentored new hospice case managers, sharing insights and best practices to ensure high-quality care delivery.
- Facilitated family meetings to address concerns or conflicts surrounding end-of-life decisions, promoting open dialogue among loved ones during challenging times.
- Provided regular updates to attending physicians regarding patient status changes, enabling timely interventions when necessary.
Pediatric Clinical Registered Nurse
Diagnostic Clinic of Longview
09.2018 - 10.2019
- Reduced hospital readmissions by implementing thorough discharge planning and follow-up care coordination.
- Enhanced patient satisfaction through effective communication and empathy during treatment and recovery processes.
- Improved patient outcomes by providing high-quality, evidence-based nursing care in a fast-paced clinical environment.
Progressive Care Registered Nurse
Longview Regional Medical Center
06.2018 - 09.2018
- Managed complex caseloads and coordinated care for patients with multiple comorbidities, ensuring appropriate resources were allocated for their needs.
- Improved patient outcomes by promptly identifying changes in condition, initiating appropriate interventions, and communicating effectively with physicians.
- Contributed to a positive work environment by collaborating with interdisciplinary healthcare teams and participating in unit-based quality improvement initiatives.
Education
Associates Degree in Nursing - Nursing
Panola College
Carthage, TX05-2018
High School Diploma -
New Diana ISD
Diana, TX05-2008
Skills
- Customer service
- Customer support
- Patient care coordination
- Compassionate care
- Clinical judgment
- Data entry
- Recruiting and hiring
- Symptom control
- Clinical oversight
- Team supervision and oversight
- HIPAA compliance
- Documentation accuracy
Timeline
Regional Hospice Administrator
Choice Health at Home
08.2024 - Current
Hospice Branch Director
Traditions Health Care
05.2023 - 08.2024
Hospice Clinical Team Lead
Traditions Health Care
10.2022 - 05.2023
Hospice Case Manager
Traditions Health Care
10.2019 - 10.2022
Pediatric Clinical Registered Nurse
Diagnostic Clinic of Longview
09.2018 - 10.2019
Progressive Care Registered Nurse
Longview Regional Medical Center
06.2018 - 09.2018
Associates Degree in Nursing - Nursing
Panola College
High School Diploma -
New Diana ISD
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