CHRISTA VOLTAGGIO
Forked River
Summary
Experienced leader with strong background in guiding teams, managing complex projects, problem-solving, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards with service, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
POLICE OFFICER
Margate City Police Department
01.2025 - Current
- Enforced laws and regulations to maintain public safety and order.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Conducted thorough investigations of crimes, ensuring evidence collection and documentation.
- Collaborated with community members to build trust and enhance public relations initiatives.
- Responded to emergency calls promptly, assessing situations and determining appropriate actions.
GLOBAL WEALTH AND INVESTMENT MANAGEMENT SR. OPERATIONS ANALYST
Merrill Lynch
05.2022 - 01.2025
- Conduct proactive quality assurance, problem resolution and provide ongoing assistance to Financial Advisors with respect to performance analytics and reporting- reporting support includes the production and review of cyclical performance reports and ad hoc performance reporting.
- Provides ongoing support for performance Exceptions, including Residual Income, Unpriced Securities, and Abnormal Performance.
- Perform daily reviews and corrections of Annuity transactions impacting performance returns, working with annuities team and carriers on escalated issues.
- Revamped annuity exception process by implementing a new procedure and communications with annuity partners to improve overall effectiveness.
- Developed a comprehensive training program for managers to utilize to engage employees at all levels within their teams.
- Facilitated monthly focus groups with departmental stakeholders including senior leadership and team members to gather input on current programs/processes and solicit ideas for future initiatives.
- Lead the Employee Satisfaction (ESAT) group and organize monthly events, activities, and communications for the department.
ASSISTANT GENERAL MANAGER
Indigo Golf Partners
03.2018 - 05.2022
- Oversee financial forecasting and budgeting routines.
- Implemented improvement strategies for existing processes.
- Provide trends to senior leaders leveraging membership and inventory date.
- Train and manage Team of 20 staff members and participate in recruiting as needed.
- Streamline operational processes for inventory maintenance and audit routines.
- Leverage vendor tools such a MIR to process payroll and Conversant for point-of-sale transactions.
- Organize and execute golf tournaments, events, and outings for members.
- Utilize Golf Genius software to create golf tournament enrollment site for members.
- Own and remediate member escalations to maintain and increase member loyalty.
Education
Bachelor of Arts - Spanish, Business
Stockton University
Galloway, NJ05.2022
High School - undefined
Lacey Township High School
Lanoka Harbor, NJ06.2018
Skills
- Customer Service
- Detail-Oriented
- Personal accountability
- Critical Thinking
- Collaborative
- Problem Solving
- Client & Vendor Relations
- Budgeting/Forecasting
- Adaptability
- Data Analysis
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
Timeline
POLICE OFFICER
Margate City Police Department
01.2025 - Current
GLOBAL WEALTH AND INVESTMENT MANAGEMENT SR. OPERATIONS ANALYST
Merrill Lynch
05.2022 - 01.2025
ASSISTANT GENERAL MANAGER
Indigo Golf Partners
03.2018 - 05.2022
High School - undefined
Lacey Township High School
Bachelor of Arts - Spanish, Business
Stockton University
AWARDS
Merrill Lynch Performance Ops Employee of the Month- October 2022
Merrill Lynch Performance Ops Employee of the Month – March 2023
COMMUNITY INVOLVEMENT
Margate City Police Department Trunk or Treat- October 2025
Margate City Police Department Law Enforcement Day- September 2025
American Cancer Society Bull Run- 2022/2023/2024
Meals on Wheels Messages for Homebound Seniors - April 2023