Christa Willenbrock
Zionsville,IN
Summary
Dynamic retail professional with extensive experience as a Store Manager, excelling in inventory control and customer service management. Proven track record in training and mentoring teams, enhancing sales performance, and fostering strong client relationships. Adept at problem-solving and implementing effective merchandising strategies to drive revenue growth.
Overview
16
16
years of professional experience
Work History
STORE MANAGER
American Mattress
07.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
SENIOR SALES CONSULTANT
Village Mattress & Sofa
02.2022 - 07.2024
- Evaluated clients' needs and created plan of action to provide solutions.
- Exceeded customer requirements with accurate and deliverable solutions.
- Applied consultative sales approach and followed strategic marketing initiatives to develop new business.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
ASSISTANT SELLING MANAGER
La-Z-Boy Home Furnishings & Decor
07.2016 - 02.2022
- Developed targeted marketing initiatives that increased customer engagement and encouraged repeat business.
- Prioritized tasks effectively during busy periods to ensure timely completion of projects without sacrificing quality.
- Implemented visual merchandising strategies that aligned with brand guidelines and boosted product visibility.
- Cultivated a positive work environment by promoting teamwork, open communication, and recognition of employee achievements.
- Processed customer sales and account transactions.
- Increased sales by developing strong relationships with clients and providing excellent customer service.
- Contributed to the establishment of a strong brand identity by consistently delivering on the company''s mission, vision, and values.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
MATTRESS DEPARTMENT MANAGER
Kittle's Rooms Express
07.2014 - 07.2016
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Fostered a positive work environment within the department by promoting open communication channels among team members and recognizing top performers.
- Collaborated with other managers to identify cross-selling opportunities and maximize overall store revenue potential.
STORE MANAGER/TRAINER/AUDITOR
Art Van Pure Sleep/Mattress World
06.2009 - 07.2014
- Facilitated strong communication between team members, fostering a collaborative work environment that maximized productivity.
- Conducted performance reviews for employees, providing constructive feedback and setting goals for continued growth.
- Monitored industry trends, adjusting product offerings accordingly to maintain competitiveness in the market.
- Managed daily cash reconciliation processes at multiple stores, ensuring accuracy in financial reporting.
- Improved inventory management through the implementation of efficient tracking systems and regular audits.
Education
Bachelor of Arts - Sociology/Business
HANOVER COLLEGE
HANOVER, INDIANASkills
- Customer feedback
- Employee training
- Inventory management
- Visual merchandising strategies
- Leadership and mentoring
- Strategic issue analysis
- Sales specialist
- Effective task management
- Relationship management
Timeline
STORE MANAGER
American Mattress
07.2024 - Current
SENIOR SALES CONSULTANT
Village Mattress & Sofa
02.2022 - 07.2024
ASSISTANT SELLING MANAGER
La-Z-Boy Home Furnishings & Decor
07.2016 - 02.2022
MATTRESS DEPARTMENT MANAGER
Kittle's Rooms Express
07.2014 - 07.2016
STORE MANAGER/TRAINER/AUDITOR
Art Van Pure Sleep/Mattress World
06.2009 - 07.2014
Bachelor of Arts - Sociology/Business
HANOVER COLLEGE