Christa Yow
Greenville,SC
Summary
Dynamic Personalization Designer with a proven track record at YowBaby Creation, enhancing brand identity through customized product designs. Excelled in customer service and team leadership, demonstrating exceptional communication and design strategy skills. Achieved significant efficiency improvements, showcasing adaptability and a tech-savvy approach to problem-solving.
Overview
16
16
years of professional experience
Work History
Personalization Designer
YowBaby Creation
Greenville, SC
01.2024 - Current
- Created product designs in alignment with specifications.
- Customized tumblers, mugs, keychains, mousepads, earrings, coasters, and necklaces for customers.
- Transformed business owners' visions into tangible, customized items to enhance brand identity.
- Crafted custom-made products such as windspinners, keychains, and mugs, ensuring each item serves as a lasting keepsake.
- Transformed everyday accessories such as mugs, tumblers, and mousepads into personalized treasures for home, office, and gifting purposes.
Customer Service Representative
Horace Mann Insurance
Springfield, IL
10.2021 - 01.2024
- Provided top quality control and eliminated downtime to maximize revenue.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Maintained a high level of professionalism when dealing with difficult customers.
Inside Sales Representative
Spectrum
Simpsonville, SC
07.2021 - 10.2021
- Maintained detailed account records and contact logs to facilitate sales process.
- Cross-sold additional products or services based on customer needs.
- Assisted in resolving customer complaints in a prompt manner.
- Delivered superior customer support to improve account retention rate.
- Prepared and delivered sales presentations to customers and stakeholders.
- Followed up on pending orders and inquiries in a timely manner.
Child Nutrition Worker
Gadsden City Schools
Gadsden, AL
10.2018 - 07.2021
- Maintained proper portions on plates and coordinated food service.
- Monitored temperature of foods during storage and service to ensure quality control.
- Prepared reports related to daily meal counts, student participation rates.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Assisted in developing creative ideas for special events such as holiday parties or school celebrations.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
Supervisor
ManpowerGroup
Gadsden, AL
05.2009 - 10.2019
- Collaborated with other departments to coordinate workflow processes between teams.
- Complied with company policies, objectives and communication goals.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Maintained positive working relationship with fellow staff and management.
- Worked closely with human resources to support employee management and organizational planning.
Education
Bachelor of Arts - Biblical Studies
North Carolina College of Theology
Gadsden, AL05-2018
Skills
- Customer Service
- Microsoft Office
- Word
- Excel
- Time Management
- Teamwork
- Communication
- Problem Solving
- Adaptability
- Organization
- Leadership
- Efficiency Improvement
- Conflict Resolution
- Food Safety
- Record Keeping
- Nutritional Standards
- Workstation Organization
- Menu Planning
- Collaboration skills
- Design strategy
- Tech-Savvy
- Computer literate
- Production methods
Timeline
Personalization Designer
YowBaby Creation
01.2024 - Current
Customer Service Representative
Horace Mann Insurance
10.2021 - 01.2024
Inside Sales Representative
Spectrum
07.2021 - 10.2021
Child Nutrition Worker
Gadsden City Schools
10.2018 - 07.2021
Supervisor
ManpowerGroup
05.2009 - 10.2019
Bachelor of Arts - Biblical Studies
North Carolina College of Theology
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