Christabel Sikuku
Nairobi, Kenya
Summary
Motivated and service oriented in hospitality industry professional with diverse experience in Carnival Cruise operations, sales and guest service. Proven track of record of delivering exceptional customer service, achieving sales target and supporting your and travel coordination. Eager to contribute my skills in communication, teamwork and guest satisfaction to the shore excursion department at carnival Cruise Line.
Overview
6
6
years of professional experience
Work History
Galley Attendant
Carnival Cruise Lines
07.2024 - Current
- Supported food preparation and cleanliness in high volume ship kitchen.
- Maintained strict compliance with USPH standard and hygiene procedures.
- Collaborated across departments yo ensure timely meal service and waste management.
- Adapted quickly to shipboard operations and contributed to safe positive environment.
Travel and Tours Coordinator
Bonfire Adventures
12.2022 - 05.2024
- Entered data, generated reports, and produced tracking documents
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Promoted, booked and organized local and international your packages.
- Handled client queries prepared itineraries and liased with hotel and operators.
- Maintained excellent quest satisfaction ratings and repeat customer bookings.
Head Waiter
Boma Inn Hotel
12.2021 - 12.2022
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed food resources, memorized orders, and coordinated customer service.
- Delivered high end service in fine dining settings for VIPs guests and cooperate events.
- Stayed up-to-date on menu changes to help customers make food choices.
Sales Agent
Kenya Central Bank
01.2020 - 11.2021
- Marketed financial products including loans and saving accounts.
- Engaged new customer through field outreach and digital platforms.
- Developed strong persuasive and interpersonal skills in a sales environment.
Education
Certificate In Hospitality - Catering And Accommodation
Kasarani College
Nairobi, Kenya07.2022
Diploma In Technology - Tourism And Travel Management
Utalii College
Nairobi, Kenya01.2022
Skills
- Guest service and customer relations
- Sales and revenue maximization
- Tour planing and dispatch
- Microsoft Office ( excel, word and outlook)
- Team collaboration
- Hospitality and cruise operations
- Multasking under pressure
- Safety procedures and USPH standards
Timeline
Galley Attendant
Carnival Cruise Lines
07.2024 - Current
Travel and Tours Coordinator
Bonfire Adventures
12.2022 - 05.2024
Head Waiter
Boma Inn Hotel
12.2021 - 12.2022
Sales Agent
Kenya Central Bank
01.2020 - 11.2021
Certificate In Hospitality - Catering And Accommodation
Kasarani College
Diploma In Technology - Tourism And Travel Management
Utalii College
Similar Profiles
I Putu Darma AstikaI Putu Darma Astika
Cabin Host at Carnival Cruise Lines & Viking Cruise LinesCabin Host at Carnival Cruise Lines & Viking Cruise Lines
Kasun Shaminda LiyangeKasun Shaminda Liyange
Electrician at Carnival Cruise Lines- Aida CruiseElectrician at Carnival Cruise Lines- Aida Cruise
Renee WoodfineRenee Woodfine
Assistant Bar Manager at Carnival Cruise LinesAssistant Bar Manager at Carnival Cruise Lines
Greta WalenGreta Walen
Entertainment Staff Member at Carnival Cruise LinesEntertainment Staff Member at Carnival Cruise Lines
ESTHER NJAMBIESTHER NJAMBI
Customer Care Executive at Medi CrossCustomer Care Executive at Medi Cross