FAITH CHEPKOECH
Summary
I bring a diverse range of skills, experience and knowledge that have been developed over the years through both my formal education and professional experience. A dedicated and enthusiastic professional with a commitment to excellence and a passion for continuous learning and development.
Overview
5
5
years of professional experience
Work History
Galley attendant
carnival cruise line
01.2024 - Current
IT officer
Techbridge solutions ltd
01.2023 - 01.2024
Receptionist
paper moon doha
01.2021 - 01.2023
Education
degree - hospitality
Kenyatta university
01.2021
diploma - Information Technology
kiriri women university
01.2020
Kenya Certificate of Secondary Education - undefined
Bishop Sulumeti High School
01.2017
kenya Certificate of Primary Education - undefined
Light and Life Academy
01.2013
Skills
- Delivered excellent guest service by promptly handling drink orders, reinforcing a customer-first approach and strong interpersonal skills
- Expertly mixed and served a wide range of beverages, consistently maintaining precision, presentation standards, and adherence to safety protocols
- Applied basic POS systems and digital order management tools to track sales, upsell premium products, and ensure accurate billing
- Maintained a clean, organized, and regulation-compliant bar area, showing discipline in maintaining structured environments
- Collaborated across departments (kitchen and service teams), ensuring seamless order execution and efficient workflow coordination
- Ensured high standards of hygiene, safety, and food presentation by maintaining a clean and organized galley, showcasing strong attention to detail and compliance with international health protocols
- Supported meal preparation and coordinated service delivery with cabin crew to maintain efficiency, demonstrating real-time communication and teamwork under pressure
- Proactively restocked and monitored inventory using structured systems, ensuring availability of supplies throughout the flight
- Delivered timely and courteous service to passengers, resolving inquiries efficiently to enhance the in-flight customer experience
- Maintained accurate records of galley operations, supporting audit readiness and operational accountability
- Maintained stable network and printer operations, proactively monitoring connectivity and escalating issues to ensure seamless daily operations
- Delivered timely and effective troubleshooting and account support to system users both remotely and on-site, improving user satisfaction and technical response efficiency
- Assisted in the successful rollout of software updates and antivirus patches, bolstering cybersecurity posture and system performance across all user devices
- Configured and deployed over 20 user workstations, ensuring proper setup, connectivity, and adherence to company security policies
- Created and maintained a simplified IT user guide, reducing repeat support queries significantly
Language
English
Arabic
Timeline
Galley attendant
carnival cruise line
01.2024 - Current
IT officer
Techbridge solutions ltd
01.2023 - 01.2024
Receptionist
paper moon doha
01.2021 - 01.2023
degree - hospitality
Kenyatta university
diploma - Information Technology
kiriri women university
Kenya Certificate of Secondary Education - undefined
Bishop Sulumeti High School
kenya Certificate of Primary Education - undefined
Light and Life Academy
Similar Profiles
DAVID MAINA IRUNGUDAVID MAINA IRUNGU
ASST SERVER at CARNIVAL CRUISE LINE /CARNIVAL JUBILEEASST SERVER at CARNIVAL CRUISE LINE /CARNIVAL JUBILEE
Sophie OlejniczakSophie Olejniczak
Shoreside Operations Manager (South Pacific Region) at Carnival Cruise LineShoreside Operations Manager (South Pacific Region) at Carnival Cruise Line
SYDNEY TUKELSYDNEY TUKEL
Business Development Manager at Carnival Cruise LineBusiness Development Manager at Carnival Cruise Line
ANSHUL VERMAANSHUL VERMA
Galley Supervisor at CARNIVAL CRUISE LINEGalley Supervisor at CARNIVAL CRUISE LINE
Christabel SikukuChristabel Sikuku
Galley Attendant at Carnival Cruise LinesGalley Attendant at Carnival Cruise Lines