Christal Alleyne
Brooklyn
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized, and friendly with excellent interpersonal skills.
Overview
10
10
years of professional experience
Work History
Care Coordinator
SOL Mental Health
08.2024 - Current
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
Patient Relations Manager
Oak Street Health
06.2023 - 07.2024
- Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
- Support the clinic management team on operational activities as needed, including scheduling and billing
- Manage the welcome visit and orientation process for new Oak Street Health patients
- Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
Receptionist/Optician
Chelsea Vision Associates
07.2022 - 06.2023
- Manage multiple tasks and met time-sensitive deadlines
- Assisted with onboarding new clients and securing paperwork completion
- Handled cash transactions and maintained sales and payments records accurately
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit
- Manage 100 calls a day
Paraprofessional
Department Of Education
11.2021 - 03.2023
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
- Oversaw groups of 5-7 students at school and off-site locations, maintaining optimal safety, and security
- Reported on student progress, behavior, and social skills to parents
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support
Training Supervisor
Doughnut Plant
10.2019 - 08.2020
- Assessed new employee skills and strengths to provide customized training
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Updated employees with latest policies, procedures and compliance standards
- Verified training program compliance with applicable laws and regulations
- Trained 1-4 new employees at a time
Specialist
Apple
11.2019 - 01.2020
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs
- Interpreted clients' needs and introduced services to fit specific requirements
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Gathered, organized and input information into digital database
Customer Service Representative
King Teleservices
01.2019 - 10.2019
- Provided primary customer support to internal and external customers
- Answered constant flow of customer calls with minimal wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Shift Leader
Jacks Stir-Brew Coffee
05.2018 - 04.2019
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Trained new employees and delegated daily tasks and responsibilities
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies
Team Leader
Chik-Fil-A
09.2015 - 11.2016
- Contributed to team success by completing jobs quickly and accurately
- Operated register to process payments and collect cash payment for order totals
- Worked different stations to provide optimal coverage and meet production goals
- Developed strong customer service and product knowledge skills to enhance individual and team performance
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH08-2026
Skills
- Multidisciplinary team collaboration
- Organizational skills
- Problem-solving
- Documentation proficiency
- Conflict resolution
- Workflow management
- Data entry
- Cultural sensitivity
- Multitasking and organization
Timeline
Care Coordinator
SOL Mental Health
08.2024 - Current
Patient Relations Manager
Oak Street Health
06.2023 - 07.2024
Receptionist/Optician
Chelsea Vision Associates
07.2022 - 06.2023
Paraprofessional
Department Of Education
11.2021 - 03.2023
Specialist
Apple
11.2019 - 01.2020
Training Supervisor
Doughnut Plant
10.2019 - 08.2020
Customer Service Representative
King Teleservices
01.2019 - 10.2019
Shift Leader
Jacks Stir-Brew Coffee
05.2018 - 04.2019
Team Leader
Chik-Fil-A
09.2015 - 11.2016
Bachelor of Arts - Psychology
Southern New Hampshire University
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