Kiara Prosper
Brooklyn
Summary
Experienced with guest services and customer satisfaction in hospitality industry. Utilizes effective communication and problem-solving to enhance guest experiences. Track record of collaborating with teams to maintain high service standards and adapt to changing needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bar Manager
Isola Brooklyn
08.2025 - Current
- Increased customer satisfaction by optimizing bar operations and service efficiency.
- Improved service quality through training staff on cocktail preparation techniques.
- Reduced waste through effective inventory management practices and strategies.
- Ensured health regulation compliance for safety of patrons and staff.
- Executed events for over 200 guests, coordinating all logistical aspects.
- Managed cash register operations and generated closing financial reports.
Talent Liason
Soul in the Horn
11.2015 - Current
- Enhanced artist satisfaction by catering to specific venue rider requirements.
- Facilitated effective communication between artists and venues regarding event details.
- Cultivated strong professional relationships with artists and venue staff, fostering collaboration.
- Ensured timely delivery of all necessary resources for successful event execution.
Pool Cocktail Server
Coda Williamsburg Beach Club
05.2025 - 08.2025
- Enhanced guest satisfaction by delivering exceptional poolside service and attentiveness.
- Provided personalized experiences to VIP guests in private cabanas.
- Ensured cleanliness and organization to elevate guest comfort and enjoyment.
- Coordinated with kitchen staff for timely and efficient order delivery.
- Increased sales through effective upselling during guest interactions.
Career Break
Personal Development
01.2025 - 05.2025
- Focused on personal development.
- Enhancing time management, and self-care skills.
- Utilized this time to recharge and refocus, returning to hospitality with renewed energy and a fresh perspective.
Bartender
Lovers Rock
07.2023 - 01.2025
- Enhanced customer satisfaction by crafting unique cocktails and beverages.
- Trained new bartenders on service standards and operational procedures effectively.
- Adapted to high volume crowds of 50+, maintaining service quality.
- Managed cash handling duties, ensuring accurate end-of-shift accounting.
Bartender
Moxy Chelsea
10.2022 - 07.2023
- Prepared and served beverages while anticipating the needs of all guests.
- Responsible for high level product knowledge of multiple venues throughout the hotel.
- Provided exceptional service during nightlife events of over 100+.
- Adhering to food and safety guidelines at all times.
Bartender
Selina Rooftop Chelsea
04.2022 - 11.2022
- Crafted and served a wide variety of cocktails, beer, and wine to guests in a face-paced bar environment.
- Trained new bartenders on drink preparation, customer service standards, and POS system.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
Server/Bartender
Lucky’s Cocktail Lounge
11.2020 - 01.2022
- Enhanced service efficiency by multitasking, maintaining high-quality standards across tables.
- Ensured adherence to company protocols during opening and closing procedures.
- Delivered timely food and beverage service, prioritizing customer satisfaction.
- Organized engaging events, boosting business visibility and customer engagement.
Cocktail Server
Gansevoort Hotel
05.2018 - 03.2020
- Enhanced guest satisfaction by delivering exceptional service in fast-paced environments.
- Anticipated guest needs through attentive and proactive service techniques.
- Increased efficiency by streamlining beverage order processing via POS systems.
- Cultivated guest loyalty by maintaining high service standards and positive experiences.
Education
High School Diploma -
Cranston High School East
Cranston, RI06.2007
Skills
- Customer Service
- Product Knowledge
- Inventory Control
- Upselling
- Time Management
- Conflict resolution
Certification
- Food Handler License
- TIPS Certified
INTERESTS
Event Planning, Talent Booking, Artist Management
Timeline
Bar Manager
Isola Brooklyn
08.2025 - Current
Pool Cocktail Server
Coda Williamsburg Beach Club
05.2025 - 08.2025
Career Break
Personal Development
01.2025 - 05.2025
Bartender
Lovers Rock
07.2023 - 01.2025
Bartender
Moxy Chelsea
10.2022 - 07.2023
Bartender
Selina Rooftop Chelsea
04.2022 - 11.2022
Server/Bartender
Lucky’s Cocktail Lounge
11.2020 - 01.2022
Cocktail Server
Gansevoort Hotel
05.2018 - 03.2020
Talent Liason
Soul in the Horn
11.2015 - Current
High School Diploma -
Cranston High School East