Hi, I’m
Christal Christensen
Senior Project Manager
Gilbert,AZ
Summary
Dedicated and innovative project manager with years of experience driving software product development and launch. Passionate about strategic planning, cross-functional collaboration, and customer-centric solutions, leading to impactful results. Proficient in the entire software development lifecycle, from ideation to post-launch analysis. Exceptional communicator, skilled in translating customer needs into actionable requirements and delivering high-quality solutions. Seeking to leverage technical expertise and leadership skills for a dynamic organization's growth and success.
Overview
18
years of professional experience
Work History
All CoveredPhoenix, AZ
Senior Project Manager
10.2023 - Current
Job overview
- Lead and manage end-to-end delivery for multiple application development projects ensuring projects stay within scope and budget.
- Collaborate with client stakeholders to understand business requirements, define project scope, and develop comprehensive project plans.
- Implemented Agile methodologies resulting in significant improvement in team productivity and project delivery.
- Facilitate regular meetings with stakeholders to provide updates, address concerns, and align on project goals.
MyCarrierScottsdale, AZ
Technical Product Manager
03.2022 - 09.2023
Job overview
- Led the development and successful launch of transportation management system enhancements, achieving improved system performance, increased customer adoption, and better user experience.
- Conducted user testing and feedback gathering to validate and prioritize product features and improvements.
- Collaborated with cross-functional teams, including engineering, design, and marketing, to ensure alignment and project success.
- Defined and managed the product roadmap, prioritizing features and enhancements to meet business goals.
- Implemented Agile methodologies to drive efficient product development and iterative releases.
- Worked closely with developers and QAs to clarify product requirements, address technical challenges, and ensure product quality.
- Monitored key performance indicators (KPIs) to evaluate product performance and identify areas for improvement.
- Conducted regular product updates and presentations for stakeholders and executive leadership.
IsagenixGilbert, AZ
Sr. E-Commerce Promotions Manager
02.2017 - 02.2022
Job overview
- Led the planning, execution, and evaluation of e-commerce promotional campaigns, resulting in increased product sales and customer enrollment.
- Worked closely with design and development teams to translate business requirements into functional product features for e-commerce platform
- Collaborated with the marketing team to create effective e-commerce campaigns and promotional strategies.
- Monitored key performance indicators (KPIs) to assess product performance and identify areas for improvement.
Bank of AmericaChandler, AZ
Sr. Quality Analyst
06.2006 - 10.2016
Job overview
- Oversee quality assurance for business processes and corporate audits to comply with investor requirements, including data analytics and reviewing data services.
- Implemented and maintained quality assurance processes and best practices to streamline testing and improve efficiency.
- Facilitated calibration meetings with business partners, presenting production reporting results and offering feedback for business improvement.
- Lead multiple internal projects focused on QA and data analytics.
Education
Northern Arizona UniversityFlagstaff, AZ
Bachelor of Science from Computer Information Technology
05.2017
Skills
- Agile methodology
- Sprint planning and backlog management
- User acceptance testing
- Software development lifecycle
- User experience and creative design thinking
- Data-driven decision making
- Experience with Jira and Azure DevOps for project management
- Working knowledge of C#, Java, HTML, and SQL
- Excellent communication and presentation skills
- Ability to be flexible with company changes and schedules
- Willingness to learn new skills and very quick learner
Timeline
Senior Project Manager
All Covered
10.2023 - Current
Technical Product Manager
MyCarrier
03.2022 - 09.2023
Sr. E-Commerce Promotions Manager
Isagenix
02.2017 - 02.2022
Sr. Quality Analyst
Bank of America
06.2006 - 10.2016
Northern Arizona University
Bachelor of Science from Computer Information Technology
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