Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Christal Christensen

Senior Project Manager
Gilbert,AZ
Christal Christensen

Summary

Dedicated and innovative project manager with years of experience driving software product development and launch. Passionate about strategic planning, cross-functional collaboration, and customer-centric solutions, leading to impactful results. Proficient in the entire software development lifecycle, from ideation to post-launch analysis. Exceptional communicator, skilled in translating customer needs into actionable requirements and delivering high-quality solutions. Seeking to leverage technical expertise and leadership skills for a dynamic organization's growth and success.

Overview

18
years of professional experience

Work History

All Covered
Phoenix, AZ

Senior Project Manager
10.2023 - Current

Job overview

  • Lead and manage end-to-end delivery for multiple application development projects ensuring projects stay within scope and budget.
  • Collaborate with client stakeholders to understand business requirements, define project scope, and develop comprehensive project plans.
  • Implemented Agile methodologies resulting in significant improvement in team productivity and project delivery.
  • Facilitate regular meetings with stakeholders to provide updates, address concerns, and align on project goals.

MyCarrier
Scottsdale, AZ

Technical Product Manager
03.2022 - 09.2023

Job overview

  • Led the development and successful launch of transportation management system enhancements, achieving improved system performance, increased customer adoption, and better user experience.
  • Conducted user testing and feedback gathering to validate and prioritize product features and improvements.
  • Collaborated with cross-functional teams, including engineering, design, and marketing, to ensure alignment and project success.
  • Defined and managed the product roadmap, prioritizing features and enhancements to meet business goals.
  • Implemented Agile methodologies to drive efficient product development and iterative releases.
  • Worked closely with developers and QAs to clarify product requirements, address technical challenges, and ensure product quality.
  • Monitored key performance indicators (KPIs) to evaluate product performance and identify areas for improvement.
  • Conducted regular product updates and presentations for stakeholders and executive leadership.

Isagenix
Gilbert, AZ

Sr. E-Commerce Promotions Manager
02.2017 - 02.2022

Job overview

  • Led the planning, execution, and evaluation of e-commerce promotional campaigns, resulting in increased product sales and customer enrollment.
  • Worked closely with design and development teams to translate business requirements into functional product features for e-commerce platform
  • Collaborated with the marketing team to create effective e-commerce campaigns and promotional strategies.
  • Monitored key performance indicators (KPIs) to assess product performance and identify areas for improvement.

Bank of America
Chandler, AZ

Sr. Quality Analyst
06.2006 - 10.2016

Job overview

  • Oversee quality assurance for business processes and corporate audits to comply with investor requirements, including data analytics and reviewing data services.
  • Implemented and maintained quality assurance processes and best practices to streamline testing and improve efficiency.
  • Facilitated calibration meetings with business partners, presenting production reporting results and offering feedback for business improvement.
  • Lead multiple internal projects focused on QA and data analytics.

Education

Northern Arizona University
Flagstaff, AZ

Bachelor of Science from Computer Information Technology
05.2017

Skills

  • Agile methodology
  • Sprint planning and backlog management
  • User acceptance testing
  • Software development lifecycle
  • User experience and creative design thinking
  • Data-driven decision making
  • Experience with Jira and Azure DevOps for project management
  • Working knowledge of C#, Java, HTML, and SQL
  • Excellent communication and presentation skills
  • Ability to be flexible with company changes and schedules
  • Willingness to learn new skills and very quick learner

Timeline

Senior Project Manager

All Covered
10.2023 - Current

Technical Product Manager

MyCarrier
03.2022 - 09.2023

Sr. E-Commerce Promotions Manager

Isagenix
02.2017 - 02.2022

Sr. Quality Analyst

Bank of America
06.2006 - 10.2016

Northern Arizona University

Bachelor of Science from Computer Information Technology
Christal ChristensenSenior Project Manager