Christal Curtis
Carthage,Missouri
Summary
Dynamic Store Manager at Casey's General Stores with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in training and mentoring teams, I successfully reduced employee turnover and implemented effective merchandising strategies, driving sales growth while fostering a positive work environment. Outstanding communication and problem-solving abilities ensure operational excellence.
Overview
13
13
years of professional experience
Work History
Store Manager
Casey's General Stores
06.2017 - 06.2025
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and developed team members on product knowledge and customer service excellence.
- Managed inventory levels, optimizing stock availability and minimizing shrinkage.
- Analyzed sales data to identify trends and implement effective merchandising strategies.
- Ensured a clean, safe environment for customers and staff through regular inspections.
- Delivered exceptional customer service, resolving issues promptly to enhance satisfaction.
- Coordinated promotional activities to drive foot traffic and increase sales revenue.
- Maintained accurate financial records, overseeing cash handling and daily reconciliation processes.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Special Education Teacher
Sarcoxie School District
08.2012 - 05.2017
- Developed individualized education plans (IEPs) to address diverse learning needs of students.
- Collaborated with multidisciplinary teams to implement effective teaching strategies and interventions.
- Conducted assessments to evaluate student progress and adjust instructional methods accordingly.
- Facilitated classroom management techniques to create a positive learning environment for students.
- Implemented data-driven decision-making processes to enhance student learning outcomes and program effectiveness.
Education
Education
Missouri Southern State University
Joplin, MO05.2012
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Supply ordering
- Policies and procedures
- Store displays
- Accurate cash handling
- Delegating work
- Mathematical aptitude
- Verbal and written communication
Timeline
Store Manager
Casey's General Stores
06.2017 - 06.2025
Special Education Teacher
Sarcoxie School District
08.2012 - 05.2017
Education
Missouri Southern State University