Christal Estrada
El Paso
Summary
Dynamic professional with extensive experience at University Medical Center, excelling in records management and HIPAA compliance. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Skilled in electronic medical record software and adaptable to diverse environments, ensuring accurate patient registration and scheduling.
Overview
7
7
years of professional experience
Work History
Registrar /Appointment Scheduler
University Medical Center, UMC
11.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
Substitute Teacher
West Side Headstart
07.2023 - 11.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Encouraged critical thinking and problem-solving skills through project-based learning activities.
- Developed and executed lesson plans to cover required curriculum effectively.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
Customer Service Representative
Global Solutions Insurance Services, Inc.
01.2019 - 12.2021
- Informed patients on what their eligibility was for their own specific insurance needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Science - Medical Billing & Coding
The College of Health Care Professions
TX02-2023
Skills
- Electronic medical record software
- Insurance and coding specialist
- Problem-solving abilities
- Multitasking
- HIPAA compliance
- Adaptability and flexibility
- Patient scheduling
- Patient registration
- Computer literacy
- Records management
Timeline
Registrar /Appointment Scheduler
University Medical Center, UMC
11.2024 - Current
Substitute Teacher
West Side Headstart
07.2023 - 11.2024
Customer Service Representative
Global Solutions Insurance Services, Inc.
01.2019 - 12.2021
Associate of Science - Medical Billing & Coding
The College of Health Care Professions
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