CHRISTAL R
Transportation
Beaverton,OR
Summary
Transportation Manager with 25 years of experience overseeing teams of drivers to meet efficiency and performance targets. Strong understanding of effective routing and transportation cost-saving measures. Deep knowledge of Fixed Route and Paratransit Operations, plus DOT compliance requirements. Highly organized with strong attention to detail and accuracy with commitment to customer service and meeting deadlines. Driven leader to motivate and develop employees.
Overview
25
25
years of professional experience
Work History
Transportation Manager
Trimet
Portland, OR
11.2018 - Current
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
Service Quality Supervisor
Greater Cleveland Regional Transit Authority
Cleveland, Ohio
09.2006 - 05.2017
- Enforced safety rules and regulations.
- Conferred with customers, supervisors, or other personnel to exchange information or to resolve problems.
- Resolved worker problems or collaborate with employees to assist in problem resolution.
- Prepared, compiled, and submitted reports on work activities, operations, production, or work-related accidents
- Completed investigations, root cause analyses, and quality troubleshooting activities
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
Paratransit Operator
Greater Cleveland Regional Transit
Cleveland, OH
02.1996 - 09.2006
- Transported customers to and from scheduled locations.
- Planned routes and made proactive adjustments using GPS apps to account for traffic problems.
- Adhered to tight schedule and met departure and arrival deadlines.
- Read maps and followed written and verbal geographic directions.
- Collaborated with dispatchers to stay on top of pickups and dropoffs and adapted quickly to changing assignments.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
Education
Master of Science - Organizational Leadership
National University
Bachelor of Business Administration - General Management
Bryant & Stratton College
Associate of Applied Science - Business Administration
Bryant & Stratton College
Skills
Safety regulations implementation
Performance maximization
Budget control
Continuous Improvement
Documentation
GPS applications
GPS and route planning
Organization and Time Management
Decision Making
Timeline
Transportation Manager
Trimet
11.2018 - Current
Service Quality Supervisor
Greater Cleveland Regional Transit Authority
09.2006 - 05.2017
Paratransit Operator
Greater Cleveland Regional Transit
02.1996 - 09.2006
Master of Science - Organizational Leadership
National University
Bachelor of Business Administration - General Management
Bryant & Stratton College
Associate of Applied Science - Business Administration
Bryant & Stratton College