Christalin Mackenzie
Kansas City,MO
Summary
Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into new field. Possesses strong abilities in communication and teamwork, along with knack for problem-solving. Aims to leverage these transferable skills to excel in a new professional setting.
Overview
3
3
years of professional experience
Work History
Waitress
Summit Hospitality Group
06.2024 - Current
- Delivered exceptional customer service in fast-paced restaurant environment.
- Fostered teamwork through effective communication and collaboration during shifts.
- Ensured cleanliness and organization of dining and service areas.
- Managed multiple tables while maintaining high attention to detail.
- Maintained composure in high-pressure situations, ensuring service standards remained high.
- Executed opening, closing, and shift change duties for operational efficiency.
Restaurant Hostess
Summit Hospitality Group
08.2023 - 06.2024
- Enhanced guest experience by managing reservation system for optimal table turnover.
- Streamlined communication between kitchen and wait staff to fulfill guest needs.
- Trained new hosts on procedures and customer service standards effectively.
- Resolved guest inquiries and concerns, maintaining high satisfaction levels consistently.
- Multitasked efficiently by managing phone inquiries and in-person guest needs.
- Maintained composure in high-pressure situations while juggling multiple tasks.
Cashier Team Lead
Pizza Shoppe
10.2022 - 07.2023
- Enhanced team performance by training and mentoring new cashiers.
- Maintained optimal inventory levels, ensuring product availability through effective coordination.
- Strengthened customer loyalty by resolving complaints and fostering positive relationships.
- Conducted audits of cash handling procedures, ensuring compliance with established policies.
Education
Bachelor of Science - Health Sciences
University of Missouri-Kansas City
Kansas City, MO05-2028
Skills
- Strong multitasking
- Team collaboration
- Cleanliness
- Decision-making
- Hospitality service expertise
- Time management
- Verbal and written communication
- Physical stamina
Timeline
Waitress
Summit Hospitality Group
06.2024 - Current
Restaurant Hostess
Summit Hospitality Group
08.2023 - 06.2024
Cashier Team Lead
Pizza Shoppe
10.2022 - 07.2023
Bachelor of Science - Health Sciences
University of Missouri-Kansas City