CHRISTAN WILSON
Euless,TX
Summary
Detail-oriented accounts receivable professional with over a decade of experience in payment processing, collections, and account reconciliation. Successfully managed delinquent accounts, resolved complex billing issues, and maintained accurate financial records, consistently exceeding performance targets in dynamic environments.
Overview
18
18
years of professional experience
Work History
Accounts Receivable Coordinator / Collections Representative
AAdvantage Laundry Services
07.2025 - 07.2026
- Consistently met or exceeded daily goals of 50+ customer collection calls.
- Reached out to customers by phone, email, and fax to discuss past-due balances, clear up disputes, and arrange payments.
- Managed accounts receivable tasks, ensured accurate account status, and executed collection efforts.
- Communicated account details, aging reports, and status updates to customers and management to facilitate informed decision-making.
- Responded to inquiries about account history and billing promptly and professionally, enhancing customer satisfaction.
- Accurately processed customer payments for various accounts., credit memos, and account adjustments accurately and on time.
- Prepared and sent invoices through email, fax, print, and mail.
- Updated Excel spreadsheets to monitor account activity, record changes, and prepare reporting updates for management review.
- Provided weekly updates on delinquent accounts during team lead calls to support strategic collection efforts.
- Worked with supervisors and management to resolve distressed accounts and plan next collection steps.
- Logged monthly adjustments and cash collections according to reporting requirements.
- Submitted reimbursement requests for misapplied payments and account corrections.
- Learned Business Central and Zoho quickly, reaching full productivity within one week.
Family Operations Manager
Career Sabbatical
02.2016 - 06.2025
- Coordinated medical, dental, educational, and personal appointments alongside family events, serving as the main contact for the household calendar to support stable family routines.
- Maintained detailed financial records, reviewed recurring expenses, and resolved billing issues promptly to ensure seamless financial management.
- Managed household budget, tracked bill payments, and monitored expenses for over 10 years, ensuring accuracy and financial responsibility.
Accounts Receivable Coordinator / Customer Service
Cintas Corporation
11.2013 - 02.2016
- Contacted customers by phone, email, and fax to resolve overdue accounts and secure prompt payment.
- Supported accounts receivable portfolio management and helped drive collection results through consistent customer follow-up.
- Provided accurate account details and status updates to customers and internal stakeholders.
- Managed distribution of service invoices via email, fax, print, and mail to ensure timely billing.
- Executed payment processing, credit memo application, and account adjustments accurately to maintain financial integrity.
- Recorded monthly adjustments and cash collections according to internal procedures.
- Attended weekly calls to provide updates on distressed and delinquent accounts to management. to report distressed and delinquent accounts to leadership.
- Supported collection and reporting process improvements through data review and supervisor collaboration.
- Received management recognition for strong performance and selected for training in Falcon, SAP, and DMS systems.
- Learned the DMS system quickly and trained team members to improve workflow efficiency.
Funding Analyst
Santander Consumer USA
11.2009 - 01.2013
- Performed detailed verification and analysis to ensure compliance with credit guidelines and internal policies.
- Audited and verified automotive finance contracts, including special stipulation contracts, for accuracy and completeness.
- Reviewed and coordinated retail installment contracts from a nationwide dealer network.
- Communicated with dealers to obtain missing documentation and correct contract errors or omissions.
- Trained new employees and provided ongoing support to team members on procedures and system usage.
- Recognized for strong individual performance and contributions to team objectives.
Funding Counter / Loyalty Team (Contract)
Daimler / Mercedes-Benz Financial
01.2009 - 06.2009
- Reviewed and processed retail installment contracts with a high degree of accuracy and attention to detail.
- Audited automotive finance contracts and verified required documentation for completeness and compliance.
- Conducted detailed analysis to support accuracy and adherence to credit guidelines.
- Collaborated with dealers to resolve documentation discrepancies and correct contract errors or omissions.
- Recognized for strong individual performance and effective teamwork.
- Supported training and onboarding efforts by assisting team members with procedures and system usage.
Education
Associate of Applied Science -
Texas Woman’s University
Denton, TXSkills
- Receivable management
- Collections strategy
- Debt recovery
- Payment processing
- Accounts reconciliation
- Microsoft Office Suite
- Data analysis
- Data entry accuracy
- Microsoft Office Suite
- Written communication
- Data entry accuracy
Timeline
Accounts Receivable Coordinator / Collections Representative
AAdvantage Laundry Services
07.2025 - 07.2026
Family Operations Manager
Career Sabbatical
02.2016 - 06.2025
Accounts Receivable Coordinator / Customer Service
Cintas Corporation
11.2013 - 02.2016
Funding Analyst
Santander Consumer USA
11.2009 - 01.2013
Funding Counter / Loyalty Team (Contract)
Daimler / Mercedes-Benz Financial
01.2009 - 06.2009
Associate of Applied Science -
Texas Woman’s University