CHRISTANNA L. WILEY
Winchester
Summary
Dynamic healthcare worker with extensive experience in patient registration, checkout, and billing. Works hard to verify that all patient information is accurate for billing purposes. Strives to collect all copays and balances at the time of service. Works to resolve any issues and enhance patient satisfaction. Strong analytical skills combined with exceptional communication abilities ensure accurate account reconciliation and efficient operations.
Overview
24
24
years of professional experience
Work History
Front Office/Registration
Commonwealth Sleep and Rehab
Lexington
10.2022 - Current
- Register patients, and verify all demographics.
- Copy the driver's license and insurance cards to post to the account.
- Verify that the insurance is eligible and what copay is due.
- Collect the copay and any balance due.
- Mark patients on schedule as checked in, no show or cancelled.
- Answer phone calls, assist the caller with what is needed, or transfer them to the appropriate department.
- Run Kasper on all patients, download, and apply it to the patients' accounts daily.
- Call random patients weekly for pill counts.
- Reschedule patients as needed.
- Other duties as requested.
- Assist checkout when needed.
- Make copies of any paperwork needed for job duties.
Billing Specialist
MD Billing
Winchester
07.2024 - Current
- Download EFT payments, post to accounts, and balance daily.
- Code and bill daily visits for the assigned physician for his office and nursing home visits.
- Post patient and insurance payments from the file sent from the office daily.
- Correct insurances when needed, and verify they are correct according to various websites.
- Work tracking, weekly, and assorted reports.
- Work reports for monthly and yearly balancing, as appropriate.
- Answer patient calls, and call insurances when needed on accounts.
- Resolve billing issues, and file corrected claims as needed.
- This is a part-time position.
Billing Specialist
MD Billing Services
Winchester
02.2022 - 10.2022
- Download and post all electronic payments.
- Post patient and insurance payments.
- Code and bill patient visits for the assigned physician.
- Use various websites to verify insurance.
- Work reports for tracking visits.
- Work reports for balancing daily, monthly, and yearly.
- Answer phone calls and either assist the caller with what is needed, or transfer them to the appropriate person.
- Other duties as needed.
Checkout Team Member
Commonwealth Sleep and Rehab
Lexington
03.2021 - 02.2022
- Check patients out, and schedule follow-up and procedure appointments as necessary.
- Scan checkout sheets and all necessary paperwork into the patient chart.
- Acquire information for scheduling patients for MRIs.
- Work up and send referrals to other providers.
- Answer phones, assist the patient if possible, or refer to the appropriate department.
- Box and keep track of daily checkout sheets.
- Scan procedure paperwork and attach to patients chart.
- Other duties, as needed.
REGISTRATION TEAM LEAD AND FINANCIAL COUNSELOR
CLARK REGIONAL MEDICAL CENTER
03.2016 - 01.2021
- Work weekly schedule for all Registration and PBX staff.
- Daily rounding on 2 patients daily for patient satisfaction.
- Work MSP report daily on all staff.
- Set up payroll deductions and key each payday.
- Receive and post personal payment.
- Assist patients in person and by phone with billing questions and payments.
- On-call 24/7 for staff questions and call-ins.
- Key account discounts daily.
- Key GL payments for accounting.
- Input notes on patient accounts.
- Assist patients with concerns and do follow up.
- Obtain all insurance information and update demographic information.
- Register patients as needed to help staff at busy times and fill in where needed.
- Verify physician order is with outpatient accounts and physician is listed correctly and scanned into account.
- Figure estimates for up-front collections of copays and deductibles.
- Other duties as needed.
COLLECTION SPECIALIST
PARALLON
03.2014 - 03.2016
- Answer calls from patients with questions and payments.
- Post payments and contractual to accounts per daily spreadsheet.
- Key discounts and adjustments per emails from management.
- Call insurances for follow-up on accounts for payment.
- Pull back-up for refunds to patients and insurance.
- Special projects as requested.
CASHIER
CLARK REGIONAL MEDICAL CENTER
12.2010 - 03.2014
- Post personal and insurance payments to patient accounts.
- Assist patients concerning billing or payment questions.
- Receive and post patients payments by phone, in person and by mail.
- Prepare daily reconciliation for all payments and adjustments posted.
- Pull backup for refunds when needed.
- Key adjustments for bankruptcies, no estates, and charity program.
- Key miscellaneous payments for accounting.
- Post bad debt adjustments at the end of each month.
- Reconcile up front registration daily batches.
- Pull daily remits online with Emdeon, Emdeon Vision, Tricare, and Aetna.
- Reconcile daily credit card report to registration actual account postings.
- Post employee accounts receivable payments.
- Balance daily postings to end of day report.
- Pull and verify all payments on accounts for refunds to insurance or patient.
- Help identify and address the unidentified balances with accounting.
PATIENT FINANCIAL COUNSELOR
CLARK REGIONAL MEDICAL CENTER
07.2001 - 12.2010
- Assist patients in person and by phone with billing and payment questions.
- Receive and post personal payments.
- Input notes on all accounts.
- Assist patients with concerns and did follow up.
- Set up payment arrangements.
- Obtain insurance information of admitted patients if not already in system.
- Verified insurance and benefits of all patients admitted either electronically or by phone.
- Screened self pay patients for the assistance/charity program and did follow up.
- Other duties as assigned.
- Pull and verify all payments on accounts for refunds to insurance or patient.
Education
DIPLOMA - Business and accounting
MONTGOMERY COUNTY HIGH SCHOOL
10-1985
Skills
- Payment processing
- Insurance verification
- Claims management
- Patient billing
- Account reconciliation
- Medical coding
- Patient Registration
References
AVAILABLE UPON REQUEST
Affiliations
Enjoy reading, spending time with my grandchildren, listening to live music.
Timeline
Billing Specialist
MD Billing
07.2024 - Current
Front Office/Registration
Commonwealth Sleep and Rehab
10.2022 - Current
Billing Specialist
MD Billing Services
02.2022 - 10.2022
Checkout Team Member
Commonwealth Sleep and Rehab
03.2021 - 02.2022
REGISTRATION TEAM LEAD AND FINANCIAL COUNSELOR
CLARK REGIONAL MEDICAL CENTER
03.2016 - 01.2021
COLLECTION SPECIALIST
PARALLON
03.2014 - 03.2016
CASHIER
CLARK REGIONAL MEDICAL CENTER
12.2010 - 03.2014
PATIENT FINANCIAL COUNSELOR
CLARK REGIONAL MEDICAL CENTER
07.2001 - 12.2010
DIPLOMA - Business and accounting
MONTGOMERY COUNTY HIGH SCHOOL