Betty Davis
San Antonio,TX
Summary
Client-focused Service Representative / medical Assistant with 10 + years of experience of providing solutions to customers with professionalism, patience and efficiency .
Overview
9
9
years of professional experience
Work History
Front Office/ Back Office Supervisor
Soft Touch Lab
San Antonio, TX
01.2020 - Current
- Supervised daily back office operations, ensuring workflow efficiency and compliance with company policies.
- Led team in implementing process improvements, enhancing service delivery and operational effectiveness.
- Mentored staff on best practices for data management and reporting systems to optimize accuracy.
- Coordinated cross-departmental communication to streamline project workflows and resolve issues swiftly.
- Developed training programs for new hires, fostering a culture of continuous learning and development.
- Analyzed performance metrics to identify areas for improvement, driving strategic initiatives within the team.
- Established standard operating procedures that improved consistency in task execution across the back office.
- Optimized resource allocation by tracking employee schedules, workload, and availability.
- Provided ongoing support and guidance to team members, fostering a positive work environment conducive to growth and excellence.
- Maintained a high level of data accuracy by regularly reviewing reports generated by the team.
- Streamlined communication channels for faster resolution of client inquiries and concerns.
- Developed comprehensive training programs to enhance staff skills and knowledge in back office operations.
Billing Representative
Libertad Internal Medicine Group PA
San Antonio, TX
04.2018 - 01.2022
- Processed and sent invoices, adjustments and credit memos to customers.
- Evaluated accounts for payment compliance and contacted customers.
- Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
- Completed quality assurance reviews of practices and billing histories.
- Investigated and resolved issues to maintain billing accuracy.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Managed numerous client accounts to track and collect money owed.
- Leveraged integrated billing software to submit accurate claims.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Worked with outside parties to obtain payments and solve problems.
Front Office Cashier
Livingston Med Lab
San Antonio, TX
05.2017 - 02.2019
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
Education
Medical Assistant -
Kaplan University
San Antonio, TXSome College (No Degree) - Business Administration
St. Philips college
San Antonio, TXHigh School Diploma -
Earl Warren Highschool
San Antonio, TX05.2005
Skills
- Medical Transport Billing
- Medical Billing and Collections
- Delinquent Account Notification
- Credit and Collections
- Problem Identification
- Updating Customer Accounts
- Customer Relationship Management
- Negotiation and Resolution
- Managing Delinquent Accounts
- Credit Accounts
- Financial Documentation
- Risk Management
- Payment Scheduling
- Attention to Detail
- Account Monitoring
- Payment Processing
- Data Auditing
- Data Reporting
- Error Verification
- Alphanumeric Entry
- Microsoft Office
- Workflow Management
- Multitasking and Prioritization
Education and Training
true,other,other
Timeline
Front Office/ Back Office Supervisor
Soft Touch Lab
01.2020 - Current
Billing Representative
Libertad Internal Medicine Group PA
04.2018 - 01.2022
Front Office Cashier
Livingston Med Lab
05.2017 - 02.2019
Some College (No Degree) - Business Administration
St. Philips college
High School Diploma -
Earl Warren Highschool
Medical Assistant -
Kaplan University