Jessica Soto
Long Beach,NY
Summary
Experienced Office Management and Administration Professional with more than 14 years experience in administrative management. Highly dependable, ethical and reliable. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Office Manager
Argus Medical Management
Long Beach, CA
03.2012 - Current
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Managed 10 employees with various personalities and from different cultures for large number of physician practice.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Assisted with regulatory issues such as compliance.
- Built relationships with physicians to create steady referral pipeline.
- Developed and maintained electronic record management systems to analyze and process data.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and supervising 10 employees.
- Reviewed billing problems, researched issues and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Medical Front Office Receptionist
Argus Medical Management
Long Beach, CA
01.2008 - 03.2012
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Supported office staff and operational requirements with administrative tasks.
Education
High School Diploma -
Polytechnic High School
Long Beach, CASkills
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Office Management
- Administration and Reporting
- Staff Training
- Customer Service
- Billing Systems and Software
- Claim Processing
- Medical Transport Billing
- Billing Dispute Resolution
- Medical Billing and Collections
- ICD-10 Coding
Timeline
Office Manager
Argus Medical Management
03.2012 - Current
Medical Front Office Receptionist
Argus Medical Management
01.2008 - 03.2012
High School Diploma -
Polytechnic High School
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