Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Christe Kost

Wenatchee,WA

Summary

Dynamic Customer Service Representative with a proven track record at 7-eleven, adept in conflict resolution and critical thinking. Excelled in transforming customer complaints into loyalty through empathetic service, significantly enhancing client relations. Skilled in data entry and customer service, consistently achieving satisfactory outcomes for both the company and its customers.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

7-eleven
04.2021 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

GED -

Westside High School
Wenatchee, WA
08.2004

Skills

    Customer service*

  • Active listening
  • Critical thinking*
  • Data entry
  • Customer relations*
  • Problem resolution
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Client relations*
  • Follow-up skills
  • Product knowledge
  • Order processing
  • Team development*
  • Documentation
  • Prioritization
  • Filing
  • Product sales
  • Sales expertise
  • Store maintenance
  • Retail store support
  • Stock management
  • Delivery scheduling

Timeline

Customer Service Representative

7-eleven
04.2021 - 02.2023

GED -

Westside High School

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Christe Kost