Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christeen Cazoe

New Castle,DE

Summary

Experienced Collections Specialist bringing 8+ -years of success in sales and service positions. Eager to take on a new role in customer service with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. High School Diploma earned and currently pursuing a bachelor’s degree. Have a driven mentality. Customer-savvy and accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Proactive representative with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level airport agent position. Ready to help team achieve company goals.

Diligent workday content creator with strong background in ATS Systems, managing legal documents and ensuring compliance with all subpoenas. Successfully coordinated with legal teams and third parties to streamline document retrieval processes. Demonstrated organizational skills and attention to detail in high-pressure environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Subpoena Clerk \ Data Analyst\ Rejections

Center City Legal Reproductions
10.2024 - Current
  • Consistently met or exceeded fraud detection targets, demonstrating strong expertise and commitment.
  • Recommended system enhancements that reduced false positives and negatives in fraud detection.
  • Promptly resolved fraud-related inquiries, boosting customer satisfaction.
  • Provided guidance on internal controls and policies to improve operational efficiency.
  • Delivered high-quality customer service in payment processing, ensuring timely issue resolution.
  • Accurately managed high-volume transactions, meeting strict daily deadlines.
  • Supported the development and rollout of new payment products and services.
  • Analyzed payments data to inform strategic decisions and support business growth.
  • Represented the company at industry events to stay current on trends and best practices.
  • Maintained rigorous security protocols to safeguard sensitive client information.
  • Resolved technical issues on the payments platform, ensuring seamless service delivery.

Fraud and Risk Analyst

Discover
11.2023 - 10.2024
  • Consistently met or exceeded fraud detection goals, showcasing strong expertise and dedication.
  • Recommended system improvements that reduced false positives/negatives in fraud detection.
  • Resolved fraud-related inquiries promptly, improving customer satisfaction.
  • Advised on internal controls and policies, enhancing operational effectiveness.
  • Delivered excellent customer service in payment processing, ensuring issue resolution and client satisfaction.
  • Accurately managed high-volume transaction processing to meet daily deadlines.
  • Contributed to the development and launch of new payment products and services.
  • Analyzed payment data to support strategic growth and business decisions.
  • Represented the company at industry events to stay informed on trends and best practices.
  • Maintained strict security protocols to protect client data.
  • Troubleshot payment platform issues to ensure optimal system performance.

Collections Recovery Specialist II

Bank of America
01.2019 - 11.2023
  • Ability to work within operating hours and days for this position as outlined in posted job requisition
  • Customer service experience demonstrated commitment to providing quality customer service
  • Proven history of dependability
  • Intermediate ability in computer skills
  • Ability to navigate multiple computer systems while interacting with customer
  • Ability to work flexible schedule to meet business needs
  • Experience working in team environment
  • Ability to think critically and use good, sound judgment in decision making
  • Self-motivated and goal oriented
  • Excellent verbal and written communication skills
  • Ability to effectively handle difficult client issues
  • Proficiency in dealing with customers issues in both routine and complex environment
  • Ability to multi-task and proven track record of working independently
  • Ability to adapt quickly to changes in environment
  • Handled over 100 calls per day to address customer inquiries and concerns
  • Used Microsoft Word and other software tools to create documents and other communications

Billing/Back Office Representative

Delmarva Natural Gas
06.2018 - 10.2018
  • Print all final bills and sort them
  • Process all necessary adjustments on final bills
  • Mail out final bills
  • Answer phone
  • File 25 + orders after processed
  • Process service orders
  • Handle billing issues
  • Assist billing team with any extra work have
  • Navigation of multiply systems simultaneously
  • Handle all billing and back office related issues
  • Drove operational improvements which resulted in savings and improved profit margins
  • Used Microsoft Word and other software tools to create documents and other communications

Sr. Client Service

BNY Mellon
07.2017 - 03.2018
  • Role included services and retaining various brokerage companies such as Fidelity, Ed Jones, Pershing, J.P Morgan, Baird, and Debit Cards
  • Further duties included providing and coaching to excellent customer service for customers
  • Daily responsibilities would include answering inbound calls simultaneously
  • Reporting travel notes on file going over customer limits and benefits of card balance inquires, check copy’s, stop payments, account information
  • Removing various security blocks from card
  • Solving all issues related to debit card maintenance
  • Filing disputes and fraud claims
  • Reporting lost and stolen cards
  • Sending out new and duplicate cards
  • Credit card activation and pin reset
  • Navigation of multiply systems simultaneously
  • Warm transfer calls to other departments or co workers
  • Participated in team-building activities to enhance working relationships
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Handled 120 calls per day to address customer inquiries and concerns

Hostess

The Cheesecake Factory
05.2015 - 03.2018
  • Seat and greet guests
  • Increased Organize front desk including menus, wait list and buzzards
  • Answer phones and take orders over phone for bakery
  • Assign tables to guests and servers in different sections of restaurant
  • Collect menus from around restaurant and bring them back to front desk
  • Gives high chairs and booster seats out to guest who have younger children in their parties
  • Takes over 20 reservations day for guests with larger parties
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times

Account Manager

Drive Here
11.2016 - 07.2017
  • Answered all incoming calls
  • Took all payments over phone and cash
  • Solved all problems customers are having related to car payments
  • Made sure customers pay car note on time
  • Prevented cars from resulting in voluntary repossession
  • Did welcome calls to tell customer guidelines
  • Met goals and compliance every week
  • Set up letters and faxes
  • Negotiated payment plans
  • Reviewed statements/ Skip tracing
  • Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors
  • Analyzed key competitors to respond to competitive threats
  • Introduced new processes to improve data analysis by over 50%

Collector 1

Simms Associates
06.2015 - 01.2016
  • Recovered delinquent probate accounts
  • Called court look for estate information
  • Met goals and compliance every month
  • Set up letters and faxes
  • Negotiated payment plans with customers
  • Interfaced with Lawyers, Debtors, and Employees
  • Reviewed statements/ Skip tracing
  • Documented accounts thoroughly and reported any fraudulent accounts
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Maintained high volume of calls and met demands of busy and productive group by 20%

Financial Recovery Specialist

Phillips and Cohen Associates
01.2014 - 01.2015
  • Interfaced with Lawyers, Debtors, and Employees
  • Probated Collections
  • Met Quota and goals established
  • Reviewed Statements and Set up estate documentations
  • Recovered delinquent accounts for clients
  • Negotiated Payment Plans with e deceased family members
  • Contacted Debtors by phone to recover funds
  • Collaborated with team members to achieve target results by 10%

Sales Associate

Old Navy
10.2013 - 01.2014
  • Worked with Shipments and Replenishment of inventory on floor replenishment
  • Product Placement on floor for sales and specials going on in store
  • Increased Cleaned and maintained dressing rooms
  • Enhanced product presentation and promotional material displays, working alongside retail representatives by 15%

Administrative Assistant/Assistant

Naturally Beautiful
06.2012 - 05.2013
  • Washed and Blow-dried clients hair
  • Cleaned (Sweep, mop, windows)
  • Answered Phones
  • Seated clients and Checked them out
  • Performed all client’s needs
  • Restocked supplies and submitted purchase orders to maintain stock levels by 7%
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Booked airfare, hotel and ground transportation to coordinate office travel
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.

Education

Bachelor of Science - Business Management

Delaware Technical Community College
06.2025

High School Diploma -

Howard High School of Technology
Wilmington, De
2012

Skills

  • Daily Reports
  • Microsoft office
  • Legal research
  • Filing systems
  • Deadline management
  • Document preparation
  • Typing speed
  • Court procedures
  • Document management
  • File maintenance
  • Legal terminology
  • Calendar management
  • Proofreading
  • Litigation support
  • Confidentiality
  • Multi-tasking
  • Strong organization
  • Case file preparation
  • Creative problem solving
  • Data entry
  • Policy analysis
  • Records management
  • Docket management
  • Proficient in [software]
  • Court processes
  • Exemplary Communication Skills
  • Applied Mathematics
  • Reading Comprehension
  • Analytical and Critical Thinking
  • Customer Advising and Referral
  • Upbeat and Positive Personality
  • Effective Listening
  • Customer Documentation Review
  • ATS SYSTEM
  • Work Content Creating
  • Personalized Customer Service

Certification

Nals Certification

Certified Legal Administrative Assistant

Timeline

Subpoena Clerk \ Data Analyst\ Rejections

Center City Legal Reproductions
10.2024 - Current

Fraud and Risk Analyst

Discover
11.2023 - 10.2024

Collections Recovery Specialist II

Bank of America
01.2019 - 11.2023

Billing/Back Office Representative

Delmarva Natural Gas
06.2018 - 10.2018

Sr. Client Service

BNY Mellon
07.2017 - 03.2018

Account Manager

Drive Here
11.2016 - 07.2017

Collector 1

Simms Associates
06.2015 - 01.2016

Hostess

The Cheesecake Factory
05.2015 - 03.2018

Financial Recovery Specialist

Phillips and Cohen Associates
01.2014 - 01.2015

Sales Associate

Old Navy
10.2013 - 01.2014

Administrative Assistant/Assistant

Naturally Beautiful
06.2012 - 05.2013

High School Diploma -

Howard High School of Technology

Bachelor of Science - Business Management

Delaware Technical Community College

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