Hannah Baker

Retrieved medical records on behalf of attorneys for litigation support Coordinated daily via phone, email, and fax with hospitals, insurers, and ROI vendors (CIOX, Verisma, MRO, Scan Stat).Ensured accuracy and legal compliance in document retrieval. Provided updates to legal clients on record request statuses.

Handled inbound/outbound calls for Blue Cross Blue Shield & Medicare clients. Assisted with claims inquiries, benefit verification, and policy details. Documented calls and escalated medical record issues when needed. Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests. Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Answered emergency service calls for funeral homes across the country. Dispatched urgent messages and coordinated on-call notifications 24/7. Maintained professionalism during sensitive and crisis communications. Operated custom software systems and multi-line consoles. Maintained strict adherence to data security protocols when handling sensitive customer information during calls. Enhanced first-call resolution rates by employing active listening skills and promptly addressing customers'' concerns. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Environmental Services cleaning of Banks, offices, department chains, and mopping, linen changing, power window washing, sweeping dusting vacuuming and trash disposal. Skilled at working independently and collaboratively in a team environment. Worked well in a team setting, providing support and guidance. Demonstrated respect, friendliness and willingness to help wherever needed. Demonstrated strong organizational and time management skills while managing multiple projects.

Guest Reception , warmly greeting guest for checking in and checking out . Verification of guest information. Processing of payments and issuing of room keys. Handling reservations , via online booking systems , phone ,email and in person. Confirming bookings addressing guest inquires promptly and professionally .Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences. Increased customer loyalty with exceptional communication skills and personalized service. Coordinated with vendors for repair and maintenance of hotel.