Brenon Osby
Houston
Summary
Motivated professional with 15 years of military and healthcare administrative experience, including advanced technical work supporting MC4, SASMO systems, and VSAT communications in combat and garrison environments. Proven background in system troubleshooting, secure data management, and mission-critical operations. Currently pursuing a career in cybersecurity and enrolled in the MyComputerCareer Cybersecurity program. Earned CompTIA A+, Security+, Azure Fundamentals, and Azure AI Fundamentals certifications in 2025. Highly driven to build on a strong technical foundation and eager to dive into the IT and cybersecurity industry with a commitment to continuous learning and professional growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Record Retrieval Contact Center Representative
Advantmed
08.2025 - Current
- Conducted 60–80 outbound verification and follow-up calls per day with healthcare providers to obtain patient records and documentation, consistently meeting or exceeding productivity targets. ZipRecruiter
- Leveraged Microsoft Office tools and internal systems to track call outcomes, update provider contact data, and streamline the record-collection workflow. ZipRecruiter
- Demonstrated strong verbal communication and relationship-building skills by maintaining professional and courteous interactions with medical staff, promoting cooperation and timely responses. ZipRecruiter
- Adapted to evolving project requirements and business needs, quickly shifting priorities and following updated instructions to support operational goals. ZipRecruiter
- Delivered exceptional customer-and-team focused service from a remote work environment, handling issues and escalation calls via phone and electronic communication. ZipRecruiter
- Maintained reliable home-work infrastructure including high-speed internet, power backup, and Windows-based computer setup to ensure uninterrupted work operations. ZipRecruiter
- Completed comprehensive paid training and ongoing coaching to develop industry knowledge in healthcare record retrieval and remote contact center processes.
Owner/Operator Truck Driver
Quikk Transportation Solutions, LLC
06.2021 - 04.2025
- Operated and maintained trucks, ensuring compliance with safety regulations and industry standards.
- Planned efficient delivery routes to optimize fuel consumption and reduce transit times.
- Managed logistics for timely pick-up and delivery of cargo across multiple regions.
- Trained new drivers on operational protocols, safety practices, and equipment handling.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
Medical Records Department Manager
Barbour Orthopaedics Sports Medicine and Surgery Center
06.2020 - 06.2021
- Directed daily operations of the medical records department, leading a 5-person team responsible for handling and securing all patient health information for a multi-specialty orthopedic and spine center.
- Oversaw the confidential release of information requests, subpoenas, and third-party payer documentation, processing over 400 requests per month with strict attention to deadlines and privacy laws.
- Acted as the primary point of contact for HIPAA-related inquiries, ensuring proper authorization protocols and patient privacy safeguards were upheld at all times.
- Tracked departmental KPIs, identifying trends and workflow gaps that led to the implementation of a new intake-to-archive process, reducing file retrieval issues by 30%.
- Partnered with administrative and billing teams to ensure documentation supported accurate insurance coding and reimbursement, contributing to reduced claim denials.
- Conducted monthly chart audits to monitor accuracy, compliance, and completeness, achieving an over 98% audit pass rate.
- Maintained record retention schedules in line with state and federal requirements, coordinating the secure archival and purging of outdated physical records.
Medical Records Auditor
Change Healthcare
10.2019 - 06.2020
- Established strong working relationships with department heads and administrators, facilitating open lines of communication regarding audit concerns and recommendations.
- Participated in cross-functional teams to address systemic issues identified during audits, fostering a collaborative approach to problem-solving.
- Abstracted and entered data from medical records into the software platform, ensuring accuracy and compliance with HEDIS standards.
- Processed and tracked requests for medical records from external organizations.
- Identified new methods to optimize medical records management.
- Scanned and uploaded medical records into the electronic medical records system.
- Maintained HIPAA compliance with strict adherence to confidentiality guidelines for all patient information.
- Served as a valuable resource for colleagues by providing guidance and support related to complex coding questions, medical terminology, or other HIM-related inquiries.
68G Patient Administration Specialist
United States Army
12.2005 - 09.2019
- Configured, maintained, and troubleshot Medical Communications for Combat Casualty Care (MC4) systems to ensure seamless medical data capture and reporting in operational environments.
- Provided Tier I/II support for SASMO-managed systems, including laptops, servers, and peripherals, improving system uptime and operational readiness.
- Installed, aligned, and calibrated VSAT (Very Small Aperture Terminal) satellite communication systems to support secure medical and logistical data transmission in austere environments.
- Conducted regular software and firmware updates on MC4 and SASMO systems, ensuring compliance with cybersecurity and Army baseline standards.
- Diagnosed hardware and software issues in field-deployed medical IT systems, reducing downtime by 30% through proactive maintenance and user training.
- Coordinated with S6 and SASMO for trouble ticket resolutions using systems like Remedy and GCSS-A, enhancing system accountability and response time.
- Trained over 50 personnel on MC4 usage and basic troubleshooting, increasing operational self-sufficiency within medical units.
- Ensured data integrity and continuity of care by managing encrypted medical records across secure Army networks and satellite links.
- Maintained detailed equipment logs, life-cycle documentation, and accountability for over $1M in MC4 and SASMO inventory.
- Supported readiness and deployment operations by prepping, imaging, and configuring MC4 systems in accordance with Theater Medical Information Program (TMIP) standards.
Education
Certification - Cyber Security
Mycomputercareer
Houston, TX12-2025
Diploma - Medical Billing And Coding
Altierus Career College
Norcross, GA12-2020
Skills
- CompTIA A
- CompTIA security
- AI-900: Microsoft Azure AI Fundamentals
- AZ-900: Microsoft Azure Fundamentals
- Linux OS
- Microsoft OS
- CompTIA Network
- Technical troubleshooting
- Team collaboration
- Operational leadership background
Certification
- CompTIA A+ - 2025
- CompTIA Security+ - 2025
- AZ-900: Microsoft Azure Fundamentals - 2025
- AZ-900: Microsoft Azure AI Fundamentals - 2025
Timeline
Record Retrieval Contact Center Representative
Advantmed
08.2025 - Current
Owner/Operator Truck Driver
Quikk Transportation Solutions, LLC
06.2021 - 04.2025
Medical Records Department Manager
Barbour Orthopaedics Sports Medicine and Surgery Center
06.2020 - 06.2021
Medical Records Auditor
Change Healthcare
10.2019 - 06.2020
68G Patient Administration Specialist
United States Army
12.2005 - 09.2019
Certification - Cyber Security
Mycomputercareer
Diploma - Medical Billing And Coding
Altierus Career College