Eliana LIZARRAGA
Administrative Assistant
San Antonio
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
1
1
Language
Work History
Call Center Agent
MPathic
11.2024 - 06.2025
- Participated in disaster relief efforts during emergencies, offering crucial support during challenging times.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Responded to customer requests, offering excellent support and tailored recommendations to address need
- Developed and maintained quality assurance procedure documentation.
Career Counselor
MMC Group
01.2021 - 06.2021
- Career Counselor at Alamo Workforce Commission for individuals required to join the workforce or career development to comply with Texas State Benefits. Guided individuals through various programs by creating career plans. Utilized skills in scheduling, organization, and proper communication to achieve requirements and meet goals.
- Coordinated tasks to meet deadlines and client requests by data entry, file maintenance, and appointment coordination.
- Facilitated tasks by fast-paced and deadline-driven office operations alongside staff and management.
Administrative Assistant II - Application Support
MAXIMUS
09.2015 - 05.2018
- Retrieved images through computer software to analyze thoroughly for timely and accurate selections in the processing of documents following extensive work instructions, policies, and procedures.
- As the Team Mentor, questions raised by team members required thorough review with proper reference in the work instruction and inspection for discrepancies before submitting queries for clarification and resolving uncertainties to the team supervisor in making final task execution decisions. Familiarized team with practical insights into work instruction and improved overall performance via team email and/or one-on-ones.
- Directed by managerial departments for assistance in on-the-job mentoring as well as sharing ideas, findings, and planning and organization of quarterly Texas Application Support Projects directed by Project Managers.
- Achieved Service to Department Mentor Awards; Attained Attendance Awards; Mastered QC Star Awards
Technical Support Representative
Volt
04.2014 - 07.2014
- Demonstrated the highest customer service possible by understanding the customers’ problems and providing a solution
- Facilitated solutions quickly and efficiently by accurately utilizing the tools available.
- Operated computers with different operating systems. Reviewed technical insight on handheld devices, and cell phones. Coached setting up Wi-Fi services.
Assistant Manager
Exxon Mobil
07.2009 - 09.2013
- Managed store by accounting for monies by making bank deposits, cash handling the safe, and balancing the day using computer software and Passport.
- Met financial goals with an exceptional overall store presentation, inventory management, team goals, and creating long-term customer relationships.
- Delegated tasks to employees while keeping them motivated by enforcing organizational standards to provide the highest quality of service.
Education
Associate of Arts - Business Administration
Northwest Vista College
San Antonio, TX03-2026
Skills
- Typing (55wpm)
- Office Management
- PC Operations
- Data Entry
- Filing System Organization and Maintenance
- Writing
- Customer Relationship Management
- Time Management
- Team Building and Motivation
- Personal Training and Evaluation
- Written and Verbal Communication
- Appointment Scheduling
- Record Keeping
- Continuous Improvement
- Microsoft Office
- Technical Support
- Microsoft Windows
- Apple macOS
- Secretarial Skills
- Proof Reading & Editing
- CompTIA IT Fundamentals
- CompTIA A
- CompTIA Network
- CompTIA Security
Timeline
Call Center Agent
MPathic
11.2024 - 06.2025
Career Counselor
MMC Group
01.2021 - 06.2021
Administrative Assistant II - Application Support
MAXIMUS
09.2015 - 05.2018
Technical Support Representative
Volt
04.2014 - 07.2014
Assistant Manager
Exxon Mobil
07.2009 - 09.2013
Associate of Arts - Business Administration
Northwest Vista College
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