Gabriela Santana
Passaic,NJ
Summary
Highly motivated and committed Medical Assistant/Operator with proven history of superior performance at individual, team and organizational levels. Multi-tasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Record Specialist/Call Center
Atlantic Spine Center
West Orange, NJ
03.2025 - 04.2026
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
Administrative Assistant(As Needed)
JS Painting & Remodeling (Father Company)
Pembroke Pines, FL
01.2024 - 03.2026
- Managed scheduling and coordination of appointments for project estimates and client meetings.
- Developed and maintained filing systems to ensure efficient document retrieval and organization.
- Assisted in preparing project proposals, ensuring accuracy and adherence to company standards.
- Streamlined office processes by implementing a digital tracking system for project deadlines.
- Assisted with the preparation of construction sites, ensuring a clean and safe working environment for all team members.
- Ensured proper tool maintenance, increasing their lifespan and reducing costs associated with replacements or repairs.
- Coordinated scheduling activities to optimize resource allocation and improve operational efficiency.
- Managed high volume of incoming calls, ensuring prompt and accurate responses to customer inquiries.
Medical Office Assistant
University Hospital
Newark, NJ, USA
10.2024 - 02.2025
- Insurance Verification
- Check in and out patients
- Patient scheduling
- Patient Intakes
- Patient Discharges
Medical Assistant/Front Desk Medical Receptionist
Certified Foot And Ankle Specialists
04.2023 - 10.2023
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Alliance Spine & Joint
01.2021 - 06.2021
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Performed medical records management, including filing, organizing and scanning documents
- Collected and documented patient medical information such as blood pressure and weight.
Phlebotomy Technician
Quest Diagnostics
02.2020 - 07.2020
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
Security Guard
FCC Security
Miami, FL, USA
08.2019 - 01.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Responded quickly to incidents and assessed active situations for security concerns.
Education
Diploma -
Betesda Christian High School
Certified Phlebotomist Technician - undefined
Florida National University
Diploma - Nursing
Jersey College
Teterboro, NJSkills
- Medical Charts and Records
- Patient Intakes
- Patient Discharges
- Equipment Inventory
- EHR charting
- Patient Care Activities
- Clinic Administration
- Medical Coverage
- Patient Needs Assessment
- Medical Filing
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Reliable team player
- Trained with ECW/EPIC
- Verifying insurance
Certification
BLS Certified
Languages
Spanish
English
Timeline
Medical Record Specialist/Call Center
Atlantic Spine Center
03.2025 - 04.2026
Medical Office Assistant
University Hospital
10.2024 - 02.2025
Administrative Assistant(As Needed)
JS Painting & Remodeling (Father Company)
01.2024 - 03.2026
Medical Assistant/Front Desk Medical Receptionist
Certified Foot And Ankle Specialists
04.2023 - 10.2023
Medical Assistant
Alliance Spine & Joint
01.2021 - 06.2021
Phlebotomy Technician
Quest Diagnostics
02.2020 - 07.2020
Security Guard
FCC Security
08.2019 - 01.2020
Certified Phlebotomist Technician - undefined
Florida National University
Diploma - Nursing
Jersey College
Diploma -
Betesda Christian High School