Kayla Steen
Sandhills Pediatrics
1
Language
1
Certification
10
years of professional experience
Dedicated healthcare representative skilled in office, nursing homes, and hospital settings. Known for reliability, adaptability, and results-driven approach. Results-driven professional with expertise in complaint handling, HIPAA compliance, and office assistant. Committed to enhancing patient satisfaction and streamlining processes within healthcare settings.
Work History
Medical Record and Referral Tracker/Call Center Representative
3 Years 6 Months- Handled escalated calls professionally, effectively resolving complex issues and ensuring patients satisfaction at all times.
- Coordinated with medical staff to streamline patient tracking processes and improve service delivery.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Led initiatives to optimize appointment scheduling, reducing wait times for patients significantly.
Billing Specialist/Patient Representative/Prior Authorization Specialist
1 Year 7 Months- Assisted in resolving billing discrepancies through thorough investigation and effective communication with insurance companies.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Advocated for patients'' rights, ensuring their needs were met within the scope of the healthcare system.
- Reached out to insurance carriers to obtain prior authorization for sleep studies.
Medication Aide/PRN Supervisor
1 Year 1 Month- Checked vital signs on daily basis and contacted supervisor regarding resident health concerns or behavioral changes.
- Enhanced resident health by accurately administering prescribed medications according to schedule.
- Assisted in inventory management, ensuring an adequate stock of medications was always available for resident needs.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
Personal Care Assistant/Medication Aide
2 Years 8 Months- Assisted residents with daily living activities, promoting independence and comfort.
- Monitored residents health, reporting changes to nursing staff for timely intervention.
- Turned and positioned bedbound residents to prevent bedsores and maintain comfort levels.
- Monitored residents vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Education
Administrative Medical Assistant - Healthcare
High School Diploma
Skills
Computer proficiency
Multitasking Abilities
Complaint handling
Call center operations
Scheduling
Healthcare leadership
Healthcare settings
Healthcare billing
Schedule management
HIPAA compliance
Administrative support
Direct patient care
Medication administration
Medical records management
EMR / EHR
Certification
- Personal Care Aide
- Medication Aide
- Administrative Medical Assistant
- Billing And Coding ICD-10
Languages
English
Full Professional
Timeline
Medical Record and Referral Tracker/Call Center Representative
Sandhills Pediatrics
02.2023 - CurrentRead More
Billing Specialist/Patient Representative/Prior Authorization Specialist
Cape Fear Valley Health
07.2021 - 02.2023Read More
Medication Aide/PRN Supervisor
Red Springs Assisted Living
03.2019 - 04.2020Read More
Personal Care Assistant/Medication Aide
Open Arms Retirement Center
02.2016 - 10.2018Read More
Fayetteville Technical Community College
Administrative Medical Assistant from Healthcare
Read More
Hoke County High School
High School Diploma
Read More